Contact us

Use this page to find contact details for council services.

Contact details for council services

Customer service enquiries

Find contact details for other council services using the website menu. 

You can find a telephone number or email address on the relevant webpage. Contact details are often included at the bottom of pages.

If you cannot find what you’re looking for, try contacting customer services:

• Telephone: 020 8356 3000
• Email: info@hackney.gov.uk

If you email, we aim to reply within 2 working days.

Our address

Our address is:

Hackney Service Centre
1 Hillman Street
London
E8 1DY

View the location

You can visit the Hackney Service Centre:

• Monday, Tuesday, Thursday, Friday – 9am to 5pm
• Wednesday – 9am to 4pm

Get help using our online services

Our Customer Services team offers a wide range of support to help everybody use our online services.

Our help can include accessing your online accounts, requesting a council service or submitting documents.

Ways we can help include:

• guiding you through using our online services over the phone
• face to face support in the Hackney Service Centre where you can use our free computers and tablets
• asking one of our internal or external service partners to help you – we always ask for your permission to share your personal information with any third party organisation

We have limited resources so we may ask if you can get help in the first instance from your support network, such as friends or family.

Make a complaint

To make a complaint or for more information, visit Feedback and complaints.

Make a request for information

You can make a freedom of information request.

Journalists and media

Our press office:

• Email: press@hackney.gov.uk (monitored 9am to 5pm, Monday to Friday)

Deaf, hard of hearing and speech-impaired telephone help

Relay UK is a free service that helps deaf, hard of hearing and speech-impaired people communicate over the phone.

Telephone: 0800 73 11 888

Email: relay.uk.helpdesk@bt.com