Tell us you’re moving or report a change
If you need to change something else about your council tax, please contact us.
Residents – let us know if you’re moving in or out
To reduce processing time, please have the following to hand before you complete the form:
- a daytime telephone number or email address
- the date you are moving
- the name of the new occupier, if you know it
- your old council tax account number, if applicable
- if you are a tenant – the name and address of your landlord and whether the property is furnished
- if you own the property – details of the agents arranging the sale or the name of the solicitor acting for you on the sale
- if you’re moving to a new address in Hackney – the name and forwarding address of the people who lived there before you
Let us know if you’re moving in or out
Landlords – let us know if your tenants are moving in or out
Let us know if a tenant is moving in or out of your property:
Tell us about a tenant moving in or out
Claim a discount or exemption
Upload evidence
Use this form to upload any evidence you may need to provide for changes to your account, to clarify a discrepancy, or in support of your claim for a discount or exemption.
For example:
- student certificates
- signed tenancy agreements
- missing payment details
- doctors certificates and benefits evidence for severe mental impairment discount claims
- photographic evidence for disabled band reduction
- temporary reduction for unoccupied properties undergoing major structural works
You will need your Council Tax account reference number.
If you do not have an account number because you have moved recently and do not have a bill in your name yet. Complete a change of address form and upload your evidence with that form.
Single person discount
Let us know someone has died
Contact us about another change to your council tax
Page updated on: 12 February 2026