Help
Homepage
Our website homepage has been designed to provide easy access to key services and information.
You can access common tasks using the headings and links in the middle of the page. To make a payment, click on the Make a payment icon in the top tasks section.
Site navigation
The website is made up of 14 different sections:
- Report a problem
- Births, deaths and marriages
- Business and licensing
- Community, safety and environment
- Council Tax and benefits
- Council and elections
- Education and schools
- Health and social care
- Housing
- Jobs and careers
- Libraries, parks and leisure
- Parking, streets and transport
- Planning and building
- Waste and recycling
Each of these sections are accessible from the homepage of the site. These main section areas lead through to content pages relating to the services the council and its partners provide.
Site wide features
There are a number of features that appear as standard at the top of every page of the site.
- List of services
- Search
These features appear in the footer of the site.
Content pages
On each content page you can access information relating to a particular service. This information will appear in the central column of the page. Any additional information is located beneath the main content area where appropriate. The following elements are available on our content pages.
Contact details
Below the main content of each page you will find the contact details for the service.
Downloads
In the body text of the page you will find links to documents which will open in a new window. The documents on our site are mostly saved to our Google Drive. You can download a Google Workspace document by opening it then selecting File and Download.
Speech enabling our website
This website is speech-enabled, which means that you can download free software onto your computer and have the site read aloud to you.
Assistive technology adds text-to-speech functionality to websites. It adds speech and reading support tools to online content to extend the reach of websites for people who require reading support. This includes those with dyslexia, learning difficulties, mild visual impairments and those with English as a second language. These groups benefit from the audio-visual reinforcement of online content.
Important information for people who don’t use a mouse
If your assistive technology software has been designed to be used primarily by mouse movements, you should enable mousekeys. To do this:
- open the control panel select accessibility options
- select the ‘mouse’ tab
- switch on mousekeys – you will be able to control the mouse using your numeric keypad
This will allow you to navigate to text on web pages which would normally be inaccessible using the keyboard.
Browser compatibility
To ensure that you can access all the features of our site, please ensure that you are running the latest version of your browser.