Adult social care

What is adult social care

Adult social services cover a range of support and activities to support people who:

  • are older 
  • live with a disability or a physical or mental illness

You can get in touch with us if you need help with things like:

  • daily tasks to look after yourself and your family
  • your mental health
  • household tasks and safety
  • getting around and taking part in activities

We can give you advice and recommend support, including:

  • making connections with support in your community
  • equipment or home adaptations to support you with daily tasks
  • home monitoring and personal alarms
  • personal care at home 
  • supported housing options and care homes
  • specialist support for visually impaired, deaf and deafblind people
  • mobility requests

Get support

Request adult social care support

There is lots of support available that you can request directly, without requesting support from adult social care:

Not sure what support you need? Speak to one of our advisors, who can direct you to the right place.

Stages involved when getting social care support

You can find out more about the stages involved in getting adult social care support below:

  • This includes:

    • help to stay at home
    • moving into supported housing
    • help with a disability or health condition

    Request adult social care support

  • We’ll call you to talk about your needs.

    While you wait for a social care assessment, we can connect you with other services and organisations to help keep you safe and supported.

  • You’ll need to have a social care assessment before we can recommend support.

    For more information about social care assessments, see Your social care assessment.

  • You may get some or all of your care costs covered.

    Find out about our financial assessment process.

  • You’ll receive support from one of our experts.

  • Once your plan is in place, we’ll check in within a few weeks to see if it’s working.

    After that, we aim to review your plan every year to see if it needs any changes. You can contact us sooner if your needs change.

Recognising residents and carers who work with us

We value the knowledge and lived experience of residents, carers and people who use our services.

Our Adult Social Care Reward and Recognition Policy explains how we recognise and thank those who co-produce and help improve services. This includes when we may offer payments or reimbursements.

See Adult Social Care Reward and Recognition Policy – easy read version (google doc).

Report a concern about an adult

To tell us if you’re worried about an adult being harmed in any way, visit report a concern about an adult.

Page updated on: 4 July 2025

Adult social care

Address

Hackney Service Centre
1 Hillman Street
E8 1DY

Telephone

Notes

Contact us for social care support

Request adult social care support