Adult social care
What is adult social care
Adult social services cover a range of support and activities to support people who:
- are older
- live with a disability or a physical or mental illness
You can get in touch with us if you need help with things like:
- daily tasks to look after yourself and your family
- your mental health
- household tasks and safety
- getting around and taking part in activities
We can give you advice and recommend support, including:
- making connections with support in your community
- equipment or home adaptations to support you with daily tasks
- home monitoring and personal alarms
- personal care at home
- supported housing options and care homes
- specialist support for visually impaired, deaf and deafblind people
- mobility requests
Get support
Request adult social care support
There is lots of support available that you can request directly, without requesting support from adult social care:
- I need support as a carer
- travel passes and concessions (freedom pass)
- existing mobility equipment and home adaptations
- blue badges parking for people with disabilities
- housing support and care homes
- find local support services near you
Not sure what support you need? Speak to one of our advisors, who can direct you to the right place.
Stages involved when getting social care support
You can find out more about the stages involved in getting adult social care support below:
This includes:
- help to stay at home
- moving into supported housing
- help with a disability or health condition
We’ll call you to talk about your needs.
While you wait for a social care assessment, we can connect you with other services and organisations to help keep you safe and supported.
You’ll need to have a social care assessment before we can recommend support.
For more information about social care assessments, see Your social care assessment.
You may get some or all of your care costs covered.
You’ll receive support from one of our experts.
Once your plan is in place, we’ll check in within a few weeks to see if it’s working.
After that, we aim to review your plan every year to see if it needs any changes. You can contact us sooner if your needs change.
Recognising residents and carers who work with us
We value the knowledge and lived experience of residents, carers and people who use our services.
Our Adult Social Care Reward and Recognition Policy explains how we recognise and thank those who co-produce and help improve services. This includes when we may offer payments or reimbursements.
See Adult Social Care Reward and Recognition Policy – easy read version (google doc).
Report a concern about an adult
To tell us if you’re worried about an adult being harmed in any way, visit report a concern about an adult.
Adult social care
Address
Telephone
- Monday, Tuesday, Thursday, Friday – 9am to 5pm020 8356 6262
- Wednesday – 9am to 4pm020 8356 6262
- Urgent out of hours0208 356 2300