One Account unavailable

We’re working to resolve the problems with the One Account as quickly as possible. Apologies for any inconvenience.

Adults including older people

We’re committed to helping people who need adult social care and support in Hackney. We provide services for older people, adults with physical and sensory disabilities, learning difficulties or mental health problems and those who are no longer able to manage without help.

The Care Act 2014 and adult social care services in Hackney

The Care Act 2014 brings together all existing legislation and national policy on adult social care services into a single legal framework. It also requires us to make some changes to how we deliver and develop services. Part 1 of the Act comes into force from 1 April 2015.

Assessing your needs

If you have care and support needs that can’t be met through our range of information, advice and preventative services you will need to have a needs assessment to establish your need for help from social care services, and, if appropriate to arrange services to meet those needs.

Activities and services that promote independence

A selection of key activities and services that promote health, wellbeing and independence, including: advocacy and advice, a befriending scheme, a visiting ‘floating’ support service, day centres, lunch clubs, leisure activities and also associated leaflets.

Money matters and financial advice

General financial and debt advice, benefits information, including attendance allowance and disability living allowance and matters relating to care and support services, including personal budgets, direct payments and charges. Money matters and financial advice

Care in your home

We provide a number of home care services for adults and older people in need of care and support at home.

Housing support and residential care homes

Find out about your housing and care options that require a move to a new home, including sheltered housing.

Older person’s freedom pass

The older person’s freedom pass entitles the holder to concessionary travel on buses, trains and other forms of public transport in London plus some national travel.


We can give support and advice to carers; people of any age who look after a friend or relative with a disability or mental illness or whose health is impaired by sickness or old age.

Advocacy for all network

Advocacy for All helps all residents in Hackney access information about health and social care support services and make informed decisions about the services they access.

What to do in an emergency

The Council has an emergency social work service that will respond in crisis situations that occur on weekdays after 5pm, at weekends and on bank holidays.

  • for emergency social care relating to adults including older people and people with disabilities please call 020 8356 2300
  • for mental health services contact the mental health crisis line number, 020 8432 8020

You can contact the safeguarding adults team directly to report concerns of abuse or neglect of an ‘adults at risk’ in Hackney from 9am to 5pm.

Safeguarding Adults Team (Hackney), Hackney Service Centre, 1 Hillman Street, Hackney E8 1DY. Tel: 0208 356 5782. Fax: 0208 356 5043. Email: Secure email:

Volunteers needed

Would you like to make the lives of older people happier and healthier? Would you like to help older people become more active and independent? See our volunteers needed  leaflet.

Page updated on: 2 July 2019

Information and Assessment


Hackney Service Centre
1 Hillman Street
E8 1DY

Opening times

  • Mon to Fri: 9am - 5pm