In this section, you can find information about how to report a repair for your council home and what timescales you can expect for repairs.

Report a repair via webchat

You can now report a repair to a customer service advisor using our new webchat service. It’s available Monday to Friday, 9am-4.30pm.

Your request or query will usually be dealt with faster than when you call.

Start a webchat by clicking the pink speech bubble symbol on this page.

If you’re a Council tenant or leaseholder, you can:

  • book an appointment for a repair
  • check on the status of a repair

You’ll need your postcode and door number.

Repair timescales

We have target times to carry out any repairs that we are responsible for. Repairs are categorised into the following 4 priorities.

We will tell you the priority of your repair when you report it. Where the repair requires additional work or scaffolding, the repairs timescales will not apply.

Repair responsibilities

We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided.

Your repair responsibility depends on whether you are a tenant or leaseholder.

Home contents insurance

You are responsible for insuring the contents of your home.

We have set up a home contents insurance scheme. Premiums are from as little as £1.27 per week for a £9,000 sum insured.

What you can expect from us

How to tackle common problems and planned works

Page updated on: 14 January 2022

Repairs Contact Centre


Opening times

  • Mon to Fri 8am - 7pm; Sat 9am - 1pm