Contact Hackney Council
Select the service area you need to contact from the list below.
It’s often quicker and easier to access a service through our website. Take a look at the popular tasks for a service area to see what you can do online.
Our phone lines are open on:
- Monday, Tuesday, Thursday and Friday from 9am to 5pm
- Wednesday from 9am to 4pm
If you can’t hear or speak on the phone, you can type what you want to say using Relay UK with the app or a textphone. Find out how to use Relay UK (opens in new tab).
Visit the Service Centre
The Service Centre is open on:
- Monday, Tuesday, Thursday and Friday from 9am to 5pm
- Wednesday from 9am to 4pm
The address is:
Hackney Service Centre
1 Hillman Street
London
E8 1DY
Get help using our online services
Our Customer Services team offers a wide range of support to help everybody use our online services.
Our help can include accessing your online accounts, requesting a council service or submitting documents.
Ways we can help include:
- guiding you through using our online services over the phone
- face-to-face support in the Hackney Service Centre where you can use our free computers and tablets
- asking one of our internal or external service partners to help you – we always ask for your permission to share your personal information with any third-party organisation
We have limited resources so we may ask if you can get help in the first instance from your support network, such as friends or family.