One Account unavailable

We’re working to resolve the problems with the One Account as quickly as possible. Apologies for any inconvenience.

Mental health support

Urgent support

If you need urgent help because you are worried that you might harm yourself or someone else, call the 24-hour City & Hackney crisis helpline on 020 8432 8020.

You can also text Shout, a 24/7 UK crisis text service available for times when people feel they need immediate support. Text the word ‘SHOUT’ to ‘85258’ and you will be put in touch with a trained Crisis Volunteer (CV).

Or contact Samaritans – whatever you’re going through, a Samaritan will face it with you. They are available 24 hours a day, 365 days a year. Tel: 116 123, or email:

Hackney mental health support

If you or someone you know is experiencing mental health problems there are a wide range of services and resources you can access for support.

Five to Thrive

The 5 ways to wellbeing are simple actions everyone can take each day.  Evidence shows that doing all 5 regularly can help improve mental health and wellbeing.

They are:

  • Connect: With the people around you. With family, friends, colleagues and neighbours. At home, work, school or in your local community
  • Keep Learning: Try something new. Rediscover an old interest. Sign up for that course. Take on a different responsibility at work. Fix a bike
  • Be Active: Go for a walk or run. Step outside. Cycle. Play a game. Garden. Dance. Exercising makes you feel good. Do something you enjoy
  • Give: Do something nice for a friend, or a stranger. Thank someone. Smile. Volunteer your time. Join a community group
  • Take Notice: Be curious. Catch sight of the beautiful. Remark on the unusual. Notice the changing seasons and be aware of the world around you

Visit the Five to Thrive for more about Five to Thrive and more ideas on how to incorporate it into your routine, including events in Hackney. Find out more about the NHS 5 steps to mental wellbeing.

Walk-in Crisis Café

As well as offering a welcome cuppa, the Crisis Cafe is a safe, supportive and therapeutic place for anyone struggling and not coping with life. It means people do not have to be alone, struggling with upsetting thoughts or worry.

It’s open from 6-9pm Monday to Friday, and from 12 noon to 4pm on Saturday and Sundays.

The Café is at:

The Raybould Centre
City and Hackney Centre for Mental Health
Homerton Row
E9 6SR

Tel: 073937 62366

Service User Network (SUN)

The Service User Network is for people who experience emotional and psychological distress, frequent mood changes, emotional instability, self-harm and/ or have thoughts of suicide.

It’s a supportive and therapeutic group for individuals to develop self-help management strategies to prevent future crises.

The Network can also support family, friends and people who support someone with mental health issues.

To find out more, contact the SUN on 07508 842 688.

Talk Changes – City and Hackney IAPT (improving access to psychological therapies)

Talk Changes is a free, confidential mental health service for adults that offers support for common mental health problems, including but not limited to stress, low mood and anxiety.

We all feel stressed, worried or down from time to time but if it goes on too long, or you feel like you can’t cope, there is support available to help you.

The service offers a wide range of tried and tested NHS talking therapies. Talking with a trained professional can help you work out how to deal with negative thoughts and feelings and learn new skills to get you back on track.

For many people with common mental health problems, talking therapies are proven to be as effective as medicines. They create long-lasting positive changes so you not only feel better but stay better, putting you in control to get the most from life.

To arrange a telephone assessment complete the referral form. Most people receive an initial telephone assessment within 2 weeks.

You can also call the service on 020 7683 4278.

Your GP

If you have concerns about your mental health and want to discuss these with a health professional you can also speak to your GP.  Your GP can provide advice and suggest treatment for you and also refer you to specialist treatment and support services.

If you’re not registered with a GP you can find one on NHS UK.

City and Hackney Wellbeing Network

City and Hackney Wellbeing Network is a partnership of 11 mental health agencies providing free support to help people prevent the onset of mental health problems and alleviate issues such as stress, anxiety and low mood.

They also offer support to adults with severe and enduring mental health conditions.

The network offers a range of high quality groups and courses such as mindfulness, CBT, employment, eco-volunteering, money management and debt prevention, to help with issues including stress, anxiety and depression, and help prevent problems from starting or getting worse.

A named ‘network navigator’ ensures that individuals receive the right kind of support at the right time and that this support is well-coordinated.

Tel: 020 8525 2301


Recovery College

The City and Hackney Recovery College is open from 9am-5pm Monday to Friday.  It provides courses to empower people to become experts in their own self-care and wellbeing.

To enroll on a course or courses please contact the college via telephone or email first to arrange an appointment.

On Thursdays from 10:30am-12noon the college (23 Primrose Square, E9 7TS) offers an open free coffee and cake house – this allows residents to find out about what’s going on within the community.

Tel: 0208 525 4480/4487


Child and adolescent mental health services (CAMHS)

There are several organisations in Hackney that provide mental health support for children and young people, depending on their age, their needs and their circumstances.

These organisations work in partnership in a system known as the CAMHS Alliance, which ensures a whole system and joined up approach is taken by the individual organisations across the City and Hackney.

The following services make up the alliance and provide mental health services for children and young people across Hackney and the City:

  • First Steps Early Intervention Community Psychology Service: an NHS psychology service for children and young people aged under 18 years and their families. It offers early help with any difficulties related to behaviour, emotions and relationships before they become more complicated or difficult to address. The aim of the service is to offer early help with any difficulties related to behaviour, emotions and relationships before they become more complicated or difficult to address
  • CAMHS Disability Service: this service is specialist NHS child and adolescent mental health service for children with disabilities and emotional/behavioural and mental health concerns. They work with children and young people with moderate to profound learning disabilities. The service meets with children, young people and families to think together about concerns, understand them better and work on agreed goals for positive change.  There is also a club for siblings of children who access the disability service, which usually runs during school holidays
  • Specialist CAMHS is an NHS service for children and young people up to 18 years who are dealing with severe, urgent, persistent and / or complex emotional and behavioural and mental health difficulties, and is also part of the process of getting a diagnosis for children and young people with autism or ADHD
  • Children and Families Clinical Service: this service works with children and young people and their parents and carers who are receiving support from children’s social care, young Hackney, the family support service and the youth offending team. They offer a full range of CAMHS services including specialist clinical assessments and individual, family and group therapy
  • Off Centre: a counselling, therapy, advocacy, advice and psychosocial service for young people aged between 11 and 25 who live, work or study in Hackney
  • Family Action: provides practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation

City and Hackney Adult Mental Health Point of Entry (CHAMHPE)

CHAMHPE screens urgent and non-urgent referrals of adults aged 18-65 to secondary mental health services, simplifying the referral process in response to feedback from patients. It enables rapid feedback on all referrals, from GPs as well as other sources.

Tel: 020 8510 8011

Emergency number: 07870 595 732

Fax: 020 8510 8064Emergency number: 07870 595 732

The City and Hackney Primary Care Mental Health Liaison Service

The City and Hackney Primary Care Mental Health Liaison Service (formerly CHAMHRAS and Primary Care Liaison) carry out mental health assessments for adults aged 18-65 living in the City and Hackney area and offer advice, treatment and/or referrals to specialist secondary care mental health services where appropriate.

The service consists of psychiatrists, nurses and social workers. Assessments will be carried out by the most appropriate professional.


People affected by alcohol and / or drugs

Alcohol and drug misuse are often closely linked to mental health problems, with poor mental health often leading to drug or alcohol misuse and vice versa.

If you are both using drugs or drinking alcohol above recommended low-risk limits and are concerned about your mental health it is advisable to address both of these issues simultaneously.  Addressing them together is often the most effective way to improve mental health and overall wellbeing.

Please see our alcohol support and drug support pages for information on how to get support if you or somebody you know are affected by alcohol or drug use.

Adults needing 24 hour support

Upper Clapton Supported Housing Project (also known as Prout Road Hostel), provides self-contained studio flats with 24 hour care and support to people with mental health problems through a partnership between Hackney community services and the Peabody Trust. Residents are referred by the local authority, following an assessment.

Physical activity, healthy eating and being social

Being active, eating healthily and socialising are all important for good mental health.  Find out more about these and local opportunities:


Evidence shows that being in employment has a positive impact on people’s mental health.

We provide a free employment support service that can provide support whether you are looking for work, have been out of work for a while, are looking to progress your career or just need some advice.

If you need specialist support, perhaps as a result of a mental health condition or a physical health condition or disability, the service also has a specialist supported employment team that can help.


Having a safe, comfortable place to live is also very important for good mental health.

If you’re worried about becoming homeless, you can ask for help from the Council. Because of the housing shortage in Hackney, we can’t offer a house to everyone but, we can advise you about the alternatives.

Everyone with a housing need will be offered a housing options interview, where we will explore a range of solutions.

Visit housing options and advice for more information.

Voluntary sector organisations offering mental health and wellbeing support

The different organisations all have their own specialisation and access criteria. Some of the services offered are free and there’s a cost for others.

City and Hackney mental health strategy 2019-23

This strategy sets out our priorities for mental health support and services across City and Hackney for 2019-2023.

It has been developed and will be implemented as part of our Integrated Care System. It provides a framework to shape, inform and support improvements in mental health care in City and Hackney.

It sets out a vision, priorities and direction of travel, and builds in the flexibility to develop them collaboratively going forward.

Page updated on: 11 February 2020

Information and Assessment


Hackney Service Centre
1 Hillman Street
E8 1DY

Opening times

  • Mon to Fri: 9am - 5pm