Report a missed collection
Use this service to tell us if your waste or recycling was not collected on your scheduled day.
You should only report a missed collection if you put the bin or bag out by 6am on the right day, in the right place.
Find out how to put out your waste and recycling so that it is collected.
Before you start
If your bin was not collected, leave it out and wait until 4.30pm on your collection day.
We might come back and collect your bin before 4.30pm. If we do not, report the missed collection. We will then collect your rubbish within 48 hours.
You must report a missed collection within 2 days of your collection day. If not, we will collect your waste on your next collection day.
We will trial collecting garden waste once a month from November 6, 2023, to March 2024. During this period you can only report a missed collection for your scheduled monthly garden waste collection day. For more information, visit Garden waste – Monthly garden waste collection trial.
If you live on an estate or block of flats
It’s likely you have communal bin collections if you live on an estate or block of flats with over 8 properties.
If you have missed a communal collection, email email@example.com.