Coronavirus – service update
All waste and recycling collections are currently operating normally, however there are some delays to deliveries of food waste and recycling bags.
Instructions on waste
What to do with your waste if you are self-isolating because you think you may be suffering from coronavirus.
Household rubbish and bin collections
We encourage everyone to cut down on rubbish in the first place – it helps save money and protects the environment.
Please only throw away rubbish that can’t be recycled.
See collection days and what services you get
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Order recycling bins, bags etc
Presenting your waste for collection
We don’t supply or offer replacement bins or sacks for residents to store non-recyclable household waste.
We’ll collect your rubbish and recycling from the front of your property at street level. Please ensure you:
- make sure the sacks are not overfilled and are firmly tied
- place your sacks or containers out for collection before 7am or during your time bands
- make sure your sacks and containers are clearly visible for collection
Please note our staff will not lift or carry bins or bags over stairwells or other obstacles.
Report crew behaviour
Clinical waste collections
We will collect clinical waste from residential properties, either on a regular basis or as a one off.
There is a charge for this service. You should arrange a referral by your GP or hospital for a collection either as a one off or regular collection.
Collection must be arranged for surgical waste, used syringes, drugs and pharmaceuticals – you must not put clinical waste in with your normal waste or recycling bins. Sanitary items are not classified as clinical waste.
To organise a collection, please contact us by emailing us at email@example.com or by calling on 020 8356 6688.