We’re currently introducing a new design and are making sure everything works.

Internet Explorer users

To ensure that you can access all the features of our new site, please install a newer browser, such as Chrome, Edge, Firefox or Opera.

Fortnightly bin collections consultation

We’re looking into collecting non-recyclable waste from houses and flats converted from houses every two weeks.

Have your say

Household rubbish and bin collections

We encourage everyone to cut down on rubbish in the first place – it helps save money and protects the environment.

Most waste can be recycled and should put in your green recycling sacks, blue bin for food waste or brown bin for garden waste.

Please only throw away rubbish that cannot be recycled.

See collection days, what services you get and order recycling bags or bins

Enter your postcode:

Missed collections

Report a missed collection

Presenting your waste for collection

We do not supply or offer replacement bins or sacks for residents to store non-recyclable household waste.

We will collect your rubbish and recycling from the front of your property at street level. Please ensure you:

  1. make sure the sacks are not overfilled and are firmly tied
  2. place your sacks or containers out for collection before 7am or during your time bands
  3. make sure your sacks and containers are clearly visible for collection

Please note our staff will not lift or carry bins or bags over stairwells or other obstacles.

Report crew behaviour

Report crew behaviour

Clinical waste collections

We will collect clinical waste from residential properties, either on a regular basis or as a one off.

There is a charge for this service. You should arrange a referral by your GP or hospital for a collection either as a one off or regular collection.

Collection must be arranged for surgical waste, used syringes, drugs and pharmaceuticals – you must not put clinical waste in with your normal waste or recycling bins. Sanitary items are not classified as clinical waste.

To organise a collection, please contact us by emailing us at or by calling on 020 8356 6688.

Page updated on: 4 June 2019

Environmental Operations


Opening times

  • Office hours: Mon to Fri 8am - 5pm