Bulky waste collections

The price for the collection and disposal of bulky waste increased on 1 April 2025. This change was necessary to meet increasing costs of waste management and disposal, and to meet the requirements of new legislation.

Legislation requires that we must collect all bulky waste items containing persistent organic pollutants (POPs) separately from other items.

POPs are chemical substances that do not break down in the environment. They are a danger to human health and the environment.

Examples of large household items which may contain POPs:

• sofas
• sofa beds
• armchairs
• cushioned kitchen and dining room chairs
• stools and foot stools
• home office chairs
• futons
• bean bags, floor and sofa cushions
• pushchairs
• child car seats
• electronic waste

We collect these items separately, which may be on a different day from other items that you have booked for bulky waste collection. We now need to charge for these items separately.

Charges from 1 April 2025:

So, for example, if you order 5 non-POP items and 2 POP items, the cost will be £46 (and we will collect them at two different times).

Garden waste one-off collections

You can now order a garden waste one-off collection.

One-off collections will count as one whole collection slot. This will cost £23.

For these collections, you can get rid of up to 10 bin liners (90 litre capacity) of garden waste.

We will not collect:

• large branches
• soil
• gravel
• stones
• invasive weeds and species
• flower pots and other items

See our garden waste terms and conditions (google doc) for full exemptions.

To order a garden waste one-off collection, select ‘garden waste’ from the dropdown list of items on the bulky waste order form.

If you need to order more than 10 items you must make a second booking.

If you receive Council Tax Relief, you qualify for half-price collections. You can have up to 4 half-price collections in a 12-month period. After this, the charge goes back to full price.

You will need to have your current benefit claim number to receive the 50% discount. A benefit claim number is an 8-digit number that starts with a 5 or a 6.

Unfortunately, we can no longer accept Universal Credit credentials. This is because we’re unable to verify the details.

If you live on a Hackney housing estate and pay a service charge, you can receive free bulky waste collections (this does not apply to garden waste). You can have 4 free collections in a 12-month period. After this, the charge goes back to full price.

If you’re exempt from paying Council Tax, the following collections are free:

• standard bulky waste
• POPs
• one-off garden waste

You can choose your collection slot.

During the booking process, you can choose your collection slots from the available options presented to you.

On the day of collection leave your items as stated in the instructions received when booking.

We will only collect:

• items on the job ticket – we will not collect additional items
• items ordered for collection left in the agreed location (outside the building at ground level)
• items left at the correct time – items should be out and available by 6am on the day of collection
• items that are safe to collect – for example, items should not be dangerous such as nails sticking out, sharp edges, dirty or soaked mattresses
• items that allow one person to collect them – for example wood should be securely bundled together

If you do not leave your items as instructed then they may not be collected and your payment will not be refunded.

If the crew is unable to collect your items you will be notified by email. You may have to rebook your collection.

Wet items left out in the rain

We won’t collect wet items left out in the rain because the rainwater adds extra weight to the items making them too heavy to move.

You should cover the items with a plastic sheet.

If the items are wet we will not remove the items on the scheduled collection day. We will make another attempt to collect 48 hours later.

Building or DIY waste

The bulky waste collection is for household waste items. We will not collect:

• rubble
• masonry and tiles
• construction waste
• fencing

Hazardous waste

To arrange a collection of hazardous waste or paint, contact the Corporation of London hazardous waste collection and disposal service.

Any waste from landlords, tradesmen or businesses

Contact our commercial waste service.

If you’re an elderly or disabled resident and cannot take your items outside for collection, we can help by collecting them from inside your property. This is called an assisted bulky waste collection.

When you fill in the bulky waste booking form, you can select an assisted collection.

If you book an assisted bulky waste collection make sure:

• you include all the items you want us to collect on the booking form, you will need to sign a waiver of liability form when we arrive so we can collect the items from inside your home
• the items are safe for us to collect – we will check them at your home and will not collect anything unsafe

If you do not do any of these things, we will not collect your items and you will not get a refund.

If you need to reschedule, we can move your booking to another slot if you give us at least 48 hours notice. If you leave it later than 48 hours, we can’t move it and you won’t get a refund.

You can reschedule or update your booking by emailing wasteoperations@hackney.gov.uk quoting your booking reference.

We can update all collections if you give us at least 48 hours notice.

If you give us less than 48 hours notice you will not be able to make changes or get a refund.

If you’re a paying customer you can only add or remove items within the 5 item limit as we cannot process an additional fee or refund. If you want to add more items to exceed the 5 item limit then you will need to make a second booking.

You can make changes to your booking by emailing wasteoperations@hackney.gov.uk quoting your booking reference.

We can cancel all collections if you give 48 hours notice (excluding weekends).

Do not leave it later than 48 hours otherwise you won’t be eligible for a refund.

If you are receiving a concession collection and you cancel your booking less than 48 hours before your slot, it may affect your eligibility for future concession collections.

You can cancel by emailing wasteoperations@hackney.gov.uk quoting your booking reference.

We will refund cancellations made with at least 48 hours notice (excluding weekends).

If you’re a paying customer who ordered online, email us to cancel. Then, we will contact you about the refund.

If you’re a paying customer that booked via the telephone you must request the refund by calling 020 8356 6688.