Furniture, electricals and bulky waste collections

• most pre-loved furniture in good, clean, and reusable condition. Soft furnishings must have the appropriate fire safety labels attached and intact
• white goods less than 10 years old in working and good cosmetic condition, or small electrical items as long as they are part of a furniture collection – all white goods must already be disconnected and emptied ready for collection
• smaller second-hand items (eg bric-a-brac, children’s toys, boxes of books) if they can be collected with furniture items

• wardrobes (assembled only)
• chest of drawers
• sofas and armchairs (fire safety compliant only)
• divan beds, single and double (clean, dry, and fire safety compliant only)
• lounge display or wall units
• dining tables with sets of 4 or 6 chairs
• coffee tables, shelving, bedside cabinets, office desks, and chairs (but not as single items)

• items will be collected on your booked day –  Bright Sparks offers collections on Mondays, Wednesdays, and Fridays
• 30 minutes to an hour before your collection will take place you will receive a telephone call or text to confirm the collection
• collection staff will have a Bright Sparks photo ID and a copy of your order

Bright Sparks will collect your items from inside your home and are able to collect from up to the second floor.

They can only collect from higher floors if there’s a working lift big enough to accommodate the item.

It’s your responsibility for making sure that your personal property and surfaces are protected from damage.

Routes for carrying should be clear and accessible.

It is important that you remove any obstacles that and protect any of your property that might be damaged during the removal.

Bright Sparks’ collection crew will not remove items through windows.

• 1 to 5 items: £15
• 6 to 10 items: £30

Over 11 items? Contact us and we’ll arrange a quote for you.

Exemption for residents who receive housing benefit

Residents who receive housing benefit are exempt from the fee and receive 4 free collections (of up to 5 items) per year. Please have your housing benefit number to hand when booking your collection.

Book a collection

You can make changes to your collection before your collection if you give at least 48 hours’ notice. Changes include rescheduling the collection (subject to availability), adding or removing items or cancelling your collection.

Bookings changed or cancelled with less than 48 hours’ notice will not be refunded.

Change or cancel my collection

Bulky waste is collected Monday to Friday apart from on public holidays. You can choose a collection slot. Depending on demand the first available slot is usually in about 5 working days’ time.

Building or DIY waste

The bulky waste collection is for household waste items. We will not collect:

• rubble
• masonry and tiles
• construction waste
• fencing
• carpet

Our commercial waste service can collect these items and other DIY waste – call 020 8356 6683 to arrange a collection.

Small electrical items like DVD players, computers, hair dryers and kettles

Use one of our recycling banks or take it to a reuse and recycling centre.

Sacks or bags of rubbish

These will be collected as part of your regular household waste collection.

Garden waste

Use the garden waste collection service or take it to a reuse and recycling centre.

Hazardous waste

To arrange a collection of hazardous waste or paint, please contact the Corporation of London hazardous waste collection and disposal service.

Any waste from landlords, tradesmen or businesses

Contact our commercial waste service.

The collection crew will only collect those items shown on the job ticket. They will not collect any other items put out for collection.

If the crew is unable to collect your items you will be notified by email. You may have to rebook your collection.

Items are sorted and any that are suitable for recycling are separated and placed in recycling containers. This waste is then sent to North London Waste Authority (NLWA) or other specialist contractors for recycling. Electrical items are dealt with under the Waste Electrical and Electronic Equipment (WEEE) Regulations.

Due to government cuts, the Council has to save another £14m in 2017/18. We don’t want to cut frontline services like cleaning streets and maintaining parks. We need to raise money so we can continue to provide the high quality services expected by residents.

The charge of £15 for a collection of up to 5 items is amongst the lowest in the country. Some London boroughs charge over £50 for collections.

We want to ensure that the charge does not penalise those on low incomes, so residents who receive housing benefit or live in council homes will continue to receive the 4 free collections per year.