Report a missed collection

Collection days for waste and recycling have changed for some street level properties.

Use this service to tell us if your waste or recycling was not collected on your scheduled day.

Find out how to put out your waste and recycling so that it is collected.

Before you start

If your bin was not collected, leave it out and wait until 6pm on your collection day.

We might come back and collect your bin before 6pm. If we do not, report the missed collection. We will then collect your rubbish within 48 hours (excluding weekends, bank holidays and Mondays).

You must report a missed collection within 2 days of your collection day. If not, we will collect your waste on your next collection day.

You will not be able to report a missed garden waste collection unless you have subscribed to the service. To subscribe to the service, visit Garden waste – Subscribe to our garden waste collection service.

Report a missed collection

If you live on an estate or block of flats

It’s likely you have communal bin collections if you live on an estate or block of flats with over 8 properties.

If you have missed a communal collection, email wasteoperations@hackney.gov.uk.

Related pages

Page updated on: 25 July 2024

Hackney Recycling

Address

Hackney Service Centre
1 Hillman Street
London
E8 1DY

Telephone

Opening times

  • Monday, Tuesday, Thursday, Friday – 9am to 5pm (telephone)
  • Wednesday – 9am to 4pm (telephone)