Report a missed collection
Use this service to tell us if your waste or recycling was not collected on your scheduled day.
You should only report a missed collection if you put the bin or bag out by 6am on the right day, in the right place.
Find out how to put out your waste and recycling so that it is collected.
If your bin was not collected, leave it out and wait until 6pm on your collection day.
We might come back and collect your bin before 6pm. If we do not, report the missed collection. We will then collect your rubbish within 48 hours (excluding weekends, bank holidays and Mondays).
You must report a missed collection within 2 days of your collection day. If not, we will collect your waste on your next collection day.
You will not be able to report a missed garden waste collection unless you have subscribed to the service. To subscribe to the service, visit Garden waste – Subscribe to our garden waste collection service.
If you live on an estate or block of flats
It is likely that you have communal bin collections if you live on an estate or block of flats with over 8 properties.
You can check your communal bin collection days and report missed collections for dry recycling and food waste.
We aim to complete collections by 6pm on the collection day. You must report a missed collection within 2 days of your collection day. If not, we will collect your waste on your next collection day.
Report a missed dry recycling or food waste collection
Report a missed communal waste collection
Communal waste is also known as residual waste, or waste that cannot be recycled.
Related pages
Hackney Recycling
Address
Telephone
Opening times
- Monday, Tuesday, Thursday, Friday – 9am to 5pm (telephone)
- Wednesday – 9am to 4pm (telephone)