Report a missed bin collection
Let us know if your rubbish or recycling was not collected by 6pm on your scheduled day. If you’re not sure what day it should be collected, check your collection day.
You should only report a missed collection if you put the bin or bag out by 6am on the right day, in the right place.
Find out how to put out your waste and recycling so that it is collected.
Why we might have missed your collection
We might have missed your collection if:
- you put your rubbish or recycling out after 6am
- you did not put your rubbish or recycling at the edge of your property, or it is not easy to see or reach
- you put the wrong items in your recycling sacks (for example, food waste, nappies or clothes)
- your bin is overflowing – we only collect bins with the lid completely closed
When to report
If your bin was not collected, leave it out and wait until 6pm on your collection day.
We might come back and collect your bin before 6pm. If we do not, report the missed collection. We will then collect your rubbish within 48 hours (excluding weekends, bank holidays and Mondays).
You must report a missed collection within 2 working days of your collection day. If not, we will collect your waste on your next collection day.
You will not be able to report a missed garden waste collection unless you have subscribed to the service. To subscribe to the service, visit Garden waste – Subscribe to our garden waste collection service.
If you live on an estate or block of flats
It is likely that you have communal bin collections if you live on an estate or block of flats with over 8 properties.
You can check your communal bin collection days and report missed collections for dry recycling and food waste.
Why we might have missed your collection
We might have missed your collection if:
- the wrong items have been disposed of in your communal recycling bins (for example, food waste, nappies and clothes)
- there’s lots of rubbish or recycling on the floor around the bins (we only collect what’s inside bins – you should report any overflowing or fly-tipped rubbish to your landlord, managing agent or housing officer)
- we cannot get to the bins (for example, if a car is blocking the area or there is a key or key code problem). In this case we will return within 2 working days and try again and we will also let the landlord or managing agent know, where possible.
When to report
You must report a missed collection within 2 working days of your collection day. If not, we will collect your waste on your next collection day.
Report a missed dry recycling or food waste collection
Communal waste is also known as residual waste, or waste that cannot be recycled.
Use the form below if we have missed a communal waste collection.
Report a missed communal waste collection
Related pages
Hackney Recycling
Address
Telephone
Opening times
- Monday, Tuesday, Thursday, Friday – 9am to 5pm (telephone)
- Wednesday – 9am to 4pm (telephone)