Report a missed bin collection

Let us know if your rubbish or recycling was not collected by 6pm on your scheduled day. If you’re not sure what day it should be collected, check your collection day.

If you live in a street-level property (properties with their own bins)

Why we might have missed your collection

We might have missed your collection if:

  • you put your rubbish or recycling out after 6am
  • you did not put your rubbish or recycling at the edge of your property, or it is not easy to see or reach
  • you put the wrong items in your recycling sacks (for example, food waste, nappies or clothes)
  • your bin is overflowing – we only collect bins with the lid completely closed

When to report

If your bin was not collected, leave it out and wait until 6pm on your collection day.

We might come back and collect your bin before 6pm. If we do not, report the missed collection. We will then collect your rubbish within 48 hours (excluding weekends, bank holidays and Mondays).

You must report a missed collection within 2 working days of your collection day. If not, we will collect your waste on your next collection day.

You will not be able to report a missed garden waste collection unless you have subscribed to the service. To subscribe to the service, visit Garden waste – Subscribe to our garden waste collection service.

Report a missed collection

If you live on an estate or block of flats

It is likely that you have communal bin collections if you live on an estate or block of flats with over 8 properties.

You can check your communal bin collection days and report missed collections for dry recycling and food waste.

Why we might have missed your collection

We might have missed your collection if:

  • the wrong items have been disposed of in your communal recycling bins (for example, food waste, nappies and clothes)
  • there’s lots of rubbish or recycling on the floor around the bins (we only collect what’s inside bins – you should report any overflowing or fly-tipped rubbish to your landlord, managing agent or housing officer)
  • we cannot get to the bins (for example, if a car is blocking the area or there is a key or key code problem). In this case we will return within 2 working days and try again and we will also let the landlord or managing agent know, where possible.

When to report

You must report a missed collection within 2 working days of your collection day. If not, we will collect your waste on your next collection day.

Report a missed dry recycling or food waste collection

Communal waste is also known as residual waste, or waste that cannot be recycled.

Use the form below if we have missed a communal waste collection.

Report a missed communal waste collection

Related pages

Page updated on: 23 September 2025

Hackney Recycling

Address

Hackney Service Centre
1 Hillman Street
London
E8 1DY

Telephone

Opening times

  • Monday, Tuesday, Thursday, Friday – 9am to 5pm (telephone)
  • Wednesday – 9am to 4pm (telephone)