E-vouchers are now available
These work in a similar way to resident e-permits and can be used immediately. Unlike scratchcard vouchers, you don’t have to wait for them to be delivered.
Vouchers can be bought by residents who live in parking zones. You don’t need to own a car to buy vouchers.
You can choose either e-vouchers (use immediately) or scratchcard vouchers, which will normally be delivered within 7 working days.
We offer:
- books of 20 x two-hour vouchers
- books of 5 x one-day vouchers
Each household can purchase a maximum of 40 books per calendar year (Jan to Dec).
Visitor parking on estates
On-street vouchers are not valid on estates. If you live on an estate, you need to apply for estate parking visitor vouchers.
Apply for visitor vouchers
- visitor vouchers are only available for purchase by residents
- if you are the holder of a valid blue badge or aged 60 and over, you are entitled to a 50% discount on the first two books bought per month. This discount is also available to parents of children with disabilities residing at the property on presentation of a disability award notification letter
- residents on housing estates can purchase on-street vouchers, to park outside the housing estate. To park inside the estate you can apply for estate parking visitor vouchers
- vouchers may only be used for passenger or goods vehicles. The overall height must not exceed 2.27m (7’5”), the length must not exceed 5.25m (17’3”) and the unladen weight must not exceed 3,500kg (7,716lb).
- you will not be eligible to purchase vouchers if you have outstanding unpaid parking fines
- we reserve the right to withdraw the sale of visitor vouchers in the event of fraudulent use
- visitor vouchers don’t guarantee a parking space
View full terms and conditions.
Before you start
You’ll need:
- a personal email address
- a debit or credit card
You may also be asked to provide a proof of residency if we can’t confirm your residency automatically. We’ll accept scanned copies or photos of supporting documents
Apply now
What happens after you apply?
- if you’ve purchased e-vouchers you can use them immediately
- if you’ve purchased scratchcard vouchers we’ll deliver your vouchers within 7 working days
- if your application isn’t successful – we’ll contact you to explain why or what you need to do to help us process it
Read the terms and conditions below before you start using your vouchers.
Prices for visitor vouchers
We are changing the price of our visitor vouchers from 3 April 2023.
What you pay for a visitor voucher will relate to the amount of visitor vouchers purchased in a financial year (April to March). The more visitor vouchers you buy the higher the price of the visitor vouchers.
In line with the parking and enforcement plan 2022 to 2027, we made this change to:
- reduce the number of visitor journeys within Hackney
- encourage more sustainable transport such as walking, cycling and public transport
We’re committed to supporting our over 60 and blue badge residents. If you have any queries about the variable visitor vouchers contact us, email mobilityteam@hackney.gov.uk.
Over 60s and blue badge owners continue to benefit from a 50% discount on the standard price for the first 24 books of vouchers purchased each year.
|
1 day vouchers |
2 hour vouchers |
| Standard price |
£25 |
£40 |
| Surcharge 1: levied on households buying between 11 to 20 books a year* |
£10 per book |
£20 per book |
| Surcharge 2: levied on households buying between 21 to 30 books a year* |
£25 per book |
£40 per book |
| Surcharge 3: levied on households buying between 31 to 40 books a year* |
£45 per book |
£60 per book |
*We apply household allowances across all types of vouchers bought.
- if you are using e-vouchers there is no need to display anything in the vehicle. Officers will check the number plate to determine if a valid voucher is in place.
- your e-vouchers are kept in an e-wallet within your permit account. Your e-voucher balance can be viewed in the ‘my e-voucher’ tab of your permit account.
- e-vouchers can be activated by yourself. You can also send the e-vouchers to your visitor for them to activate themselves. E-vouchers can be activated immediately or scheduled to start at a later time or date.
- single e-vouchers or multiple e-vouchers can be used in one session
- any unused or unactivated e-vouchers will be returned to your e-wallet at the end of the nominated day. If an active multiple voucher booking session is cancelled whilst it is active – any unused e-vouchers will be credited back to your account
- the zone allocated to your e-voucher must match the zone in which the vehicle is parked
- visitor e-vouchers can be used in resident bays, shared use bays or permit holder bays
- vehicles must be parked correctly within the markings of the bay or space
- visitor e-vouchers do not guarantee a parking space.
- the scratchcard voucher must be clearly displayed in the front passenger side of your windscreen. Its details need to be clearly visible from outside of the vehicle.
- for all day vouchers you must scratch out the correct month and date. For 2-hour vouchers you must also scratch out the hours and minutes to cover the period the vehicle is parked for. On both types of scratchcard the vehicle registration mark must be written in the space provided to avoid being issued with a PCN
- the parking zone displayed on the scratchcard voucher must match the zone in which the vehicle is parked
- scratchcard visitor vouchers can be used in resident bays, shared use bays or permit holder bays
- visitor vouchers are non-transferable and can not be used in any other vehicle
- vehicles must be parked correctly within the markings of the bay or space
- visitor vouchers do not guarantee a parking space
- the hours of parking controls are located on sign plates adjacent to the bays
- visitor vouchers are not valid in business permit bays, estate resident bays, disabled parking bays, pay and display bays, motorcycle bays, personalised permit bays (allocated to a single disabled driver that has passed a set criteria), single or double yellow lines, doctor’s bays, car club bays or car parks
- visitor vouchers are not valid on housing estates. Estates specific vouchers are available
- visitor vouchers are not valid in suspended bays
- parking in these locations may result in a penalty charge notice being issued and/or the vehicle may be relocated or removed
You may need to submit one form of evidence from the list below, to complete your application.
Scanned copies and clear photographs will be accepted.
- driving licence
- council tax statement
- utility bill dated in last 3 months
- signed tenancy agreement
- bank statement (current or savings account) dated in last 3 months
- solicitor’s letter confirming completion (new residents only)
- legally drawn letter from landlord or estate agent valid for the full life of the permit
- rent book from council or housing trust
- we do not replace lost, damaged or stolen visitor vouchers
- we do not refund visitor vouchers
- if you change your address, we do not transfer or refund your old vouchers. You will need to use them before you move.
- vouchers must not be resold
- if your voucher is cancelled because of fraud or misuse then you will not be eligible for a refund
- vouchers remain the property of the Council and we reserve the right to withdraw any voucher without giving prior notice or reason, and your vehicle may be issued with a penalty charge notice or removed
- the Council will seek to prosecute instances of fraud or attempted fraud
Apply by post
You can’t apply for e-vouchers by post.
To apply for scratchcard vouchers print and complete the visitor vouchers application form and return it to us:
- for a new application, include your supporting documents for proof of address
- allow at least 10 working days for your vouchers to be processed
We only accept a cheque or postal order, so please do not send cash by post.
Page updated on: 21 March 2023