In this section you can find information concerning tenants living in social housing in Hackney. Get details about:

Tenancy guide

The advice in this booklet will help you get the most of your new home. With links to helpful websites and guidance on the first steps to take when you move in.

The information in this booklet should also be read alongside your tenancy agreement, which is the legal document that covers the terms and conditions of your tenancy. Keep this booklet somewhere safe as it will come in handy. If you have any questions, get in touch with us.

Your new council home – what you can expect when you move in (and what you must do when you live here)

It’s your home and you will want to make it comfortable, decorate and furnish it as your own. To help you do this we want to ensure you have a good start to your tenancy.

Every council property should be clean and in a good state of repair when you move in. We have developed this lettable standard to be clear about the condition your property should be in when you move in.

Please use this leaflet to check that your home meets this standard. When you view the property there may be repairs that are outstanding, these will be completed before you move in. If you have any issues please speak to the voids co-ordinator, this is the person who showed you the property.

Advice on money matters and finding work

We want to make sure that if you have debt or work worries, you and your family can access the right support and advice at the right time. If you are a council tenant, you might find useful information below about:

Switching to a water meter

Have you considered having a water meter installed at your property? Having a water meter means you are charged for the amount of water you use rather than being charged a fixed tariff.

WaterSure Plus

If you’re struggling to pay your bills, you might be able to get help from Thames Water’s WaterSure Plus scheme. If you pay the water charges along with your rent, we will reduce your charges once your application has been successfully processed by Thames Water.

Tenant and leaseholder survey 2019

From 3 June to 19 August 2019, Kwest Research carried out an independent tenant and leaseholder satisfaction survey on behalf of the Council. This was the third survey of its kind, following on from a sample survey in 2017 and a full census survey of all customers in 2016.

This series of research projects aims to identify how residents’ perceptions and satisfaction with services are changing following the transition from Hackney Homes to Hackney Council in 2016.

Residents’ annual report

Each year we publish a report setting out our achievements and how we are going to improve against the areas that you said are important to you.

Page updated on: 22 December 2021

Neighbourhood Contact Centre


Opening times

  • The Neighbourhood Contact Centre is open Monday to Friday, 9am to 5pm