The Council is currently receiving a very high number of customer enquiries about fire safety. We are working to respond to enquiries as soon as we can but this may take more time than normal. Please bear with us during this busy time. If you have general questions about fire safety, please take a look at the frequently asked questions first.
In this section you can find information concerning tenants living in social housing in Hackney. Get details about:
- your tenancy agreement
- your rent and how it is made up
- what help is available if you have problems paying your rent
- how to pay back the money you owe at the end of your tenancy
- how to protect your belongings with home contents insurance
- how you can buy your council home
- what to do if you want to make alterations to your home
The advice in this booklet will help you get the most of your new home. With links to helpful websites and guidance on the first steps to take when you move in.
The information in this booklet should also be read alongside your tenancy agreement, which is the legal document that covers the terms and conditions of your tenancy. Keep this booklet somewhere safe as it will come in handy. If you have any questions, get in touch with us.
Your new council home – what you can expect when you move in (and what you must do when you live here)
It’s your home and you will want to make it comfortable, decorate and furnish it as your own. To help you do this we want to ensure you have a good start to your tenancy.
Every council property should be clean and in a good state of repair when you move in. We have developed this lettable standard to be clear about the condition your property should be in when you move in.
Please use this leaflet to check that your home meets this standard. When you view the property there may be repairs that are outstanding, these will be completed before you move in. If you have any issues please speak to the voids co-ordinator, this is the person who showed you the property.
Advice on money matters and finding work
We want to make sure that if you have debt or work worries, you and your family can access the right support and advice at the right time. If you are a council tenant, you might find useful information below about:
Switching to a water meter
Have you considered having a water meter installed at your property? Having a water meter means you are charged for the amount of water you use rather than being charged a fixed tariff.
If you’re struggling to pay your bills, you might be able to get help from Thames Water’s WaterSure Plus scheme. If you pay the water charges along with your rent, we will reduce your charges once your application has been successfully processed by Thames Water.
Tenant and leaseholder survey 2019
From 3 June to 19 August 2019, Kwest Research carried out an independent tenant and leaseholder satisfaction survey on behalf of the Council. This was the third survey of its kind, following on from a sample survey in 2017 and a full census survey of all customers in 2016.
This series of research projects aims to identify how residents’ perceptions and satisfaction with services are changing following the transition from Hackney Homes to Hackney Council in 2016.
Residents’ annual report
Each year we publish a report setting out our achievements and how we are going to improve against the areas that you said are important to you.