Parking ‘how to’ support videos

The system is case sensitive – check that you are entering capital letters where required.

Depending on how long you have had your parking account it may be that you used an old email address, try all your previous email addresses.

If you are still experiencing problems contact us and we will reset your account.

The system is case sensitive, check that you are entering capital letters where they appear in your password.

If this does not help you will have to reset your password by clicking on the ‘forgotten my password’ link.

The system will not accept the password if you are copying and pasting the password from the email, you will need to type the password.

The system is also case sensitive, check that you are entering capital letters where required.

You’ll need:

• your personal email address
• your vehicle registration number
• a debit or credit card 

You may also be asked to provide proof of residency and / or vehicle ownership if we can’t automatically confirm your residency and vehicle information. 

A list of accepted documents can be found by visiting on-street resident parking permits.

These documents will need to be saved as a file on your computer to be able to upload them onto the parking system.

The video demonstrates buying a residents permit, the process is the same for buying an estate resident permit.

If you live in a Hackney estate parking zone you will need to apply for an estate e-permit.

Car free developments are developments with no parking facilities for residents other than those provided for registered blue badge holders. If you live in a car free development you can’t buy a parking permit to park your vehicle.

There are other options available to residents of car-free properties that fall within parking zones. For example:

• renting a private garage or off-street parking space
• renting a garage from the Council
• parking outside a controlled zone
• signing up to a car club

You’ll need:

• your personal email address
• your vehicle registration number
• a debit or credit card 

You may also be asked to provide proof of residency and / or vehicle ownership if we can’t automatically confirm your residency and vehicle information. 

A list of accepted documents can be found by visiting On-street resident parking permits.

These documents will need to be saved as a file on your computer to be able to upload them onto the parking system.

Please note that the e-voucher option is not yet available for Hackney estates, we are hoping to be able to offer e-vouchers to our estate residents soon.

Log into your Hackney parking account if you have purchased scratchcard vouchers, the vouchers will be showing in a grey box on the first screen.

To check if you have e-vouchers, click on the ‘My e-vouchers’ tab near the top of the page, this takes you to your e-wallet.

If you have purchased e-vouchers you will be able to see your available e-vouchers in your ‘E-voucher wallet’ in the grey box at the top of the page.

You can apply for a refund for a full e-book of e-vouchers and place an order for a book of physical scratchcard vouchers.

We are unable to offer partial refunds so if any of the e-vouchers in an e-book have been used we are unable to refund.

To cancel an unused pre-booked session look in the ‘future booked e-voucher sessions’ box in your e-wallet. There you will see the details of your booked e-voucher session, click on the delete icon next to the e-voucher details.

After deleting the e-voucher it will be re-credited to your e-wallet and the e-voucher details in the ‘future booked e-voucher sessions’ will no longer show.

Once an e-voucher session has started you cannot cancel it.

Yes, your e-vouchers will need changing to the parking zone you are moving to for the e-vouchers to be valid for your visitors to park.

To change the zone on your e-vouchers email the team with your full name, old address and new address at parking.permits@hackney.gov.uk

You may be asked to provide proof of vehicle ownership if we can’t automatically confirm your vehicle information.

We accept scanned copies and clear photographs.

Below is a list of documents we accept for proof of vehicle ownership:

• second page of V5C (logbook) displaying the name and address of the applicant
• V5C/2 (new keepers supplement) or a bill of purchase
• hire / lease agreement: hire / lease documentation must show your name and address
• copy of vehicle logbook or hire / lease agreement in the company name
• LPG conversion certificate if you have converted your vehicle to run on LPG (Liquid Petroleum Gas) – you will have to have sent a copy of your conversion certificate to the DVLA for them to update their records

If you are moving within Hackney, you can change your permit address on the Parking system.

There is no administration charge for changing the address on a parking permit.

An online address change request takes effect from the next working day (subject to approval).

You may be asked to provide proof of your address if we can’t automatically confirm your address.

We accept scanned copies and clear photographs.

Below is a list of documents we accept for proof of address:

• driving licence
• council tax statement
• utility bill dated in last 3 months
• signed tenancy agreement
• bank statement (current or savings account) dated in last 3 months
• solicitor’s letter confirming completion (new residents only)
• legally drawn letter from landlord or estate agent
• valid for the full life of the permit
• rent book from council or housing trust

• permits cancelled before their start date will receive a full refund
• cancellations made on or after your permit’s start date are refunded for each full calendar month remaining on the permit from the date we receive your cancellation request – minus a £21 refund administration charge
• permits with less than 3 months remaining will not receive a refund