you are only entitled to one resident e-permit in your name, even if you have more than one vehicle
your permanent address must be within the boundary of a Hackney parking zone
you must be the registered keeper of the vehicle
foreign registered vehicles are eligible for a single permit, valid for up to six months – we may issue this as either two three-month permits or one six-month permit
online first time applicants will be allowed to purchase an e-permit without providing all the documents required at the point of application. However, failure to supply proof documents within one month of the application will result in the permit being cancelled. A refund will be issued for unused months, minus a £24.50 refund charge
your vehicle can be a passenger or a goods vehicle. The overall height must not exceed 2.27m (7’5”), the length must not exceed 5.25m (17’3”) and the unladen weight must not exceed 3,500kg (7,716lb)
resident e-permits don’t guarantee a parking space
foreign registered vehicles are eligible for a single permit, valid for up to six months – we may issue this as either two three-month permits or one six-month permit
You won't be issued an e-permit if:
you can’t provide documents on the prescribed list, or you submit fraudulent documents
you knowingly make a false statement in order to obtain a parking permit
you have been found to have used permits fraudulently
you have 3 unpaid penalty charge notices and are registered as a persistent evader. You will be refused a permit until you have paid the fines in full
your residence was subjected to a car-free restriction when it was granted planning permission
Check if your home is car free
New homes and redevelopments in the borough are car free, meaning that you can’t buy a parking permit to park your vehicle.
To check if your new home is car free:
attempt to apply for a resident parking permit
select your address
select ‘continue to personal details’
If your home is car free you will receive a notification telling you that it is.
If you’re able to enter your personal details, your property is not car free and you can buy a permit.
Before you start
You’ll need:
a personal email address
your vehicle registration number
a debit or credit card
You may also be asked to provide proof of residency and / or vehicle ownership if we can’t confirm your residency and vehicle information automatically.
We have created a ‘how to’ video showing how to purchase a parking permit using the parking system.
What happens after you apply?
If you’re entitled to an e-permit and submit everything we need to approve your application, your e-permit will start on the date that you have selected in your application.
If your application isn’t successful, we’ll contact you to explain why or what you need to do to help us process it.
Read the terms and conditions below before you start using your e-permit.
the resident e-permit is only valid for the vehicle registration number stipulated within the valid permit account and associated documentation
the e-permit is only valid for the zone of issue
vehicles must be parked correctly within the markings of the bay or space
the restricted hours will be located on sign plates adjacent to the bays
resident e-permits can be used in on-street resident bays, shared use bays or permit holder bays within the zone of issue as specified at time of issue
the Council reserve the right to cancel or refuse to issue a resident e-permit if staff are abused or the e-permit has been obtained fraudulently
the Council reserve the right to withdraw or make any changes to the resident e-permits at any time without prior notice or reason
if your vehicle is stolen, call 020 8356 8877 with the crime reference number – stolen vehicles can’t be reported via the system
Where not to park with this e-permit
resident e-permits are not valid in business permit bays, disabled parking bays, pay and display only bays, personalised permit bays (allocated to a single disabled driver that has passed a set criteria), motorcycle bays, doctor’s bays, car club bays, single or double yellow lines or car parks
resident e-permits are not valid in housing estates
resident e-permits are not valid in suspended bays. This may result in a penalty charge notice being issued and your vehicle may be relocated or removed to the car pound
Supporting documents
You may need to submit one form of evidence from the list below, to complete your application. Scanned copies and clear photographs will be accepted.
Proof of address
driving licence
council tax statement
utility bill dated in last 3 months
bank statement of a current or savings account dated in last 3 months – we do not accept statements from e-banks such as Monzo, Starling, Revolut and others
solicitor’s letter confirming completion (new residents only)
legally drawn letter from landlord or estate agent valid for the full life of the permit
rent book from council or housing trust
Vehicle proof
V5C (vehicle logbook) displaying the name and a Hackney address of the applicant
V5C/2 (new keepers supplement) or a bill of purchase
hire / lease agreement: hire / lease documentation must show your name and address
copy of vehicle logbook or hire / lease agreement in the company name
LPG conversion certificate if you have converted your vehicle to run on LPG (Liquid Petroleum Gas) – you will have to have sent a copy of your conversion certificate to the DVLA for them to update their records
Permit refund costs
permits cancelled before their start date will receive a full refund
cancellations made on or after your permit’s start date will be refunded for each full calendar month remaining on the permit from the date we receive your cancellation request, minus a £24.50 refund administration charge
permits with less than 3 months remaining will not receive a refund
Change of vehicle or address
you can apply for a change of vehicle registration via your Hackney parking account. There is no administration charge for changing your vehicle, but you may have to make an additional payment if your replacement vehicle is in a higher charging band. Online vehicle change requests takes effect from the next day (subject to approval)
if you are moving within Hackney, you can change your address via your Hackney parking account. There is no administration charge for this change. An online address change request takes effect from the next day (subject to approval)
you can temporarily exchange your e-permit to a courtesy car or short term lease vehicle. There is no administration charge for changing your vehicle, but you may have to make an additional payment if your replacement vehicle is in a higher charging band. Please note, subject to approval, any vehicle change request takes effect from the next day
Preventing fraud
the Council considers fraud and attempted fraud to be a very serious matter and will not hesitate to take preventative, remedial or punitive actions against any person or organisation suspected of fraud or attempted fraud
if your e-permit is cancelled because of fraud or misuse then you will not be eligible for a refund
permits remain the property of the Council and we reserve the right to withdraw any e-permit without giving prior notice or reason, and your vehicle may be issued with a penalty charge notice or removed