Estate services
In this section you can find out about the services we provide on council estates.
Your housing officers
Housing officers are now more visible and active on estates with new tools to resolve residents’ concerns and the ability to provide a range of services on-the-go.
What they do
- work with residents at local meetings and keep residents up-to-date with all estate-based improvements
- carry out regular home checks on vulnerable residents
- undertake monthly health and safety estate inspections and follow up any actions to resolve issues quickly
- carry out regular tenancy inspections to ensure homes are not sublet without permission
- manage low-level antisocial behaviour and flag them to our specialist antisocial behaviour team
- oversee aspects of the resident-led improvement budget and take part in joint walkabouts to identify estate improvements and keep residents updated on any works
- carry out estate and block inspections
A team of housing officers covers each of the seven housing areas across the borough. Each area also has an Area Housing Manager who leads the team of housing officers.
See list of housing officers, Area Housing Managers and the areas they cover (google doc).
You can contact your housing officer by:
- email: neighbourhood@hackney.gov.uk – you must add the name of your housing officer in the subject line of the email
- telephone: 020 8356 3330
Estate cleaning
Our estate cleaning teams look after the internal and external communal areas of your estate / block on a daily, weekly and cyclical basis.
Visit estate cleaning for more information
Grounds maintenance
If you live in a ground floor property with a private garden, you are responsible for grounds maintenance. Council teams maintain and prune trees on communal land. However, if you have a private garden, tree maintenance is your responsibility.
Find more information about grounds maintenance
Rubbish and recycling on estates
Most household waste is recyclable and mixed recycling and food waste services are available across our estates. We encourage you to recycle to reduce costs and look after the environment.
Green estates scheme
Making our estates more ‘green’ while empowering our residents to live comfortably is key for us.
You can get involved in green activities on your estate including:
- recycling
- composting
- community gardening
- cycling
- local food production
- tree planting
If you would like to get involved and become a green champion for your local area, contact London Energy Saving Squad on 0800 915 3575 or greenestates@hackney.gov.uk.
Resident parking
If you are a resident on an estate which operates an estate controlled parking scheme, to park your car on your estate you will need a resident parking permit. You can also purchase visitor parking permits for your visitors.
Visit to find out more about estate resident parking permits
Visit to find out more about estate resident visitors’ permits
Rent a garage
We have a number of garages across Hackney for a convenient, secure and economical way to store your car or bike. You do not have to be a Hackney Homes tenant or leaseholder to rent a garage.
What you can expect from us
We aim to provide a high quality and responsive estate cleaning and grounds maintenance services.
Our approach is to:
- publish our cleaning standards and grounds maintenance schedules in a visible location on estates and on our website
- provide an emergency service at weekends. Access this service by calling 020 8356 3691. Provide examples of our required cleaning standards on request, including photographic examples of the standard
- clean areas identified as ‘hotspots’ (such as close to shopping centres, clubs, public houses, transport links or areas identified with ASB issues), either on Saturday or Sunday, or on both days, depending on need
- carry out bulk refuse collections
Our service standards:
- we will hold programmed quarterly estate walkabouts with tenants
- we will raise orders on the same day for any work that is required
- we will undertake cleaning on estates. This includes: cleaning communal entrances; sweeping courtyards, paths and roads; keeping lawns and flowerbeds clear and safe by removing litter and dangerous waste; keeping the bins and bin areas clean and clear; and replacing broken bulbs
- estate cleaners will clean the inside of windows, where accessible in communal areas on a quarterly basis
- we will remove offensive graffiti within three hours of being reported. Other graffiti will be removed within four working days of being reported
- we will ensure the grounds of estates are well maintained by keeping plants in good health; pruning shrubs; and preventing the build-up of leaves in Autumn