In this section, you can find information about how to report a repair for your council home and what timescales you can expect for repairs.


Report a repair via telephone


Repair timescales

We have target times to carry out any repairs that we are responsible for. We categorise all repairs into the following 4 priorities.

We will tell you the priority of your repair when you report it. If the repair requires extra work or scaffolding then the repair timescales do not apply.

Repair responsibilities

We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided.

Your repair responsibility depends on whether you are a tenant or leaseholder.

Home contents insurance

You are responsible for insuring the contents of your home.

We have set up a home contents insurance scheme. Premiums are from as little as £1.27 per week for a £9,000 sum insured.

What you can expect from us

How to tackle common problems and planned works

Page updated on: 3 August 2022

Repairs Contact Centre


Opening times

  • Mon to Fri 8am - 7pm; Sat 9am - 1pm