Welcome Hackney – refugee, migrant and asylum seeker service

Hackney has a long-standing reputation of being open and welcoming to migrants and refugees.

Welcome Hackney is our dedicated refugee, migrant and asylum seeker service, launched in May 2023. This service responds to the needs of displaced people living in the borough. We have also pledged to become a Borough of Sanctuary, a place of safety and inclusion for refugees, migrants and people seeking asylum.

The page provides information on our programmes of work and the different ways we can provide support.


Homes for Ukraine scheme

Since the Homes for Ukraine Scheme launched in March 2022, we have welcomed over 400 Ukrainians to Hackney. As the war continues, we remain committed to supporting those who seek sanctuary in our borough to access the care, information and services that they need.

We help:

  • Ukrainians who are or have been sponsored by Hackney residents through the Homes for Ukraine scheme
  • those hosting a Ukrainian refugee in Hackney through the Homes for Ukraine scheme
  • Ukrainians living in Hackney who have arrived in the UK through other visa routes

Support for refugees and people seeking asylum

We can help:

  • asylum seekers living in Hackney
  • refugees living in Hackney who have recently received a positive decision on their asylum application

Support we can provide

We can provide support to new refugees and people seeking asylum in the following areas:

Support for refugees from Afghanistan

Hackney is now home to many Afghan families evacuated from Afghanistan in August 2021 under two government schemes – the Afghan Relocation Assistance Policy (ARAP) and the Afghan Citizens Relocation Scheme (ACRS). Under the ARAP scheme, protection was provided to Afghan citizens who worked for or with the UK Government and British Armed Forces in Afghanistan in roles which put them at risk. The ACRS scheme provides protection to Afghans who supported UK efforts in Afghanistan. The scheme also provides protection for vulnerable groups of people such as at-risk women and girls and other minority groups.

In Hackney, we provide casework support to these families resident under ARAP and ACRS schemes through Groundwork. This organisation has dedicated caseworkers who meet with the families on a weekly basis to help them with a wide range of support including:

  • ESOL registration
  • utility bill payments
  • school registration
  • claiming benefits
  • learning or education
  • NHS health care
  • employability

We intend for this support program to empower and equip these families and individuals to build self-sufficiency and a life in the UK.

Welcome Hackney drop-in service

We have launched a new drop-in service for migrants, refugees and people seeking asylum. Come along for a range of help and support from our friendly council teams and community organisations. You do not need to register, just walk in.

We can provide interpreters if you need one.

Dates: Every Thursday 2pm to 5pm starting 2 May 2024

Location: Dalston CLR James Library, Dalston Square, London E8 3BQ

Translated health information and support services

Translated health information

Support services

Contact us

If you have an enquiry about our work, email RMAS.Service@hackney.gov.uk.

If you have a enquiry about Homes for Ukraine specifically, see Homes for Ukraine scheme – contact our Homes for Ukraine team.

We monitor emails between 9am to 5pm Monday to Friday except public holidays. We are unable to respond to emergencies and crisis situations.

Page updated on: 18 April 2024