Feedback and complaints

We do our best to give you great services, but there’s always room for improvement. We value your comments and suggestions to help us provide better services.



If you have a complaint, please let us know and we will do our best to resolve the issue. We want to learn from our mistakes and so we can prevent similar problems in the future.

This page is for general complaints about Council services. There are separate processes for:

How to make a complaint

Make a complaint

See our complaints procedure.

You can also write to us or telephone using the contact details below.

Complaints procedure

How your complaint will be handled – stage 1

What happens if you aren’t satisfied with the response – stage 2

Page updated on: 16 December 2022

Business Analysis and Complaints Team


Hackney Town Hall
Mare Street
E8 1EA


Opening times

  • Mon to Fri: 9am - 5pm