Feedback and complaints
We do our best to give you great services, but there’s always room for improvement. We value your comments and suggestions to help us provide better services. You can also tell us if we are doing something well, it’s good to hear when you have received good service.
On this page:
If you are reporting something for the first time, we need an opportunity to resolve it before you submit a complaint. Rather than making a complaint that can take time to progress, you can report a problem. By reporting a problem we can begin resolving the issue immediately. You can use report a problem to report issues such as:
- missed rubbish collection
- litter bins that have not been emptied
- noise nuisance
If you have a complaint, let us know and we will do our best to resolve the issue. We want to learn from our mistakes and so we can prevent similar problems in the future.
For full details of how our complaints process works including how to complain and what we can accept complaints about, see our Corporate Complaints Policy (google doc)
More detail on the processes outside of the Corporate Complaints Policy are available at:
- adult social care complaints
- children’s social care complaints
- complaints about schools
- disputing parking tickets
- appealing planning decisions
- disputing housing benefit decisions
- complaints about councillors
- complaints about legal matters (PDF 55kb)
You can also email us at firstname.lastname@example.org or telephone 020 8356 3770
What happens if you aren’t satisfied with the response – stage 2
We are always happy to hear that our staff are doing a great job. We make sure they know when someone is pleased, as this makes their hard work worthwhile. We welcome your feedback including thank-yous and compliments on our services.