Feedback and complaints

We do our best to give you great services, but there’s always room for improvement. We value your comments and suggestions to help us provide better services. You can also tell us if we are doing something well, it’s good to hear when you have received good service.


Report an issue for the first time

If you are reporting something for the first time, we need an opportunity to resolve it before you submit a complaint. Rather than making a complaint that can take time to progress, you can report a problem. By reporting a problem we can begin resolving the issue immediately. You can use report a problem to report issues such as:

  • missed rubbish collection
  • litter bins that have not been emptied
  • noise nuisance

Report a problem


If you have a complaint, let us know and we will do our best to resolve the issue. We want to learn from our mistakes and so we can prevent similar problems in the future.

For full details of how our complaints process works including how to complain and what we can accept complaints about, see our Corporate Complaints Policy (google doc).

More detail on the processes outside of the Corporate Complaints Policy are available at:

How to make a complaint

Make a complaint

You can also email us at or telephone 020 8356 3770

Complaints procedure

How your complaint will be handled – stage 1

What happens if you aren’t satisfied with the response – stage 2

Say thank you

We are always happy to hear that our staff are doing a great job. We make sure they know when someone is pleased, as this makes their hard work worthwhile. We welcome your feedback including thank-yous on our services.

Say thank you

Page updated on: 26 March 2024

Business Analysis and Complaints Team


Hackney Town Hall
Mare Street
E8 1EA


Opening times

  • Mon to Fri: 9am - 5pm