Feedback and complaints
We do our best to give you great services, but there’s always room for improvement. We value your comments and suggestions to help us provide better services.
Complaints
If you have a complaint, please let us know and we will do our best to resolve the issue. We want to learn from our mistakes and so we can prevent similar problems in the future.
This page is for general complaints about Council services. There are separate processes for:
- adult social care complaints
- children’s social care complaints
- complaints about schools
- disputing parking tickets
- appealing planning decisions
- disputing housing benefit decisions
- complaints about council staff
- recruitment and employment matters
- complaints about councillors
- complaints about legal matters
How to make a complaint
See our complaints procedure.
You can also write to us or telephone using the contact details below.
Information you need to provide
Complaints about council staff
English language requirement (fluency duty)
Recruitment and employment matters
Stage 1
Housing complaints stage 1 options
What happens if you aren’t satisfied with the response – stage 2
Stage 2
What happens if you aren't satisfied with the response at the review stage
Page updated on: 16 December 2022
Business Analysis and Complaints Team
Address
Hackney Town Hall
Mare Street
Hackney
E8 1EA
Telephone
Opening times
- Mon to Fri: 9am - 5pm