Business rates bills 2021/22 FAQs

We’re sending out the new business rates bills for the year 2021/2022.

However, we still don’t have a fully working system available as a result of the serious cyberattack on the Council that occurred in October 2020.

Although we have only now been able to issue most annual bills for 2021/22, this is based on data held as at 26 July 2020. We haven’t been able to issue some bills and a small percentage of the bills we have sent will be incorrect.

At the moment, these accounts can’t be corrected, until the system is fully restored.

If you are one of these customers, please avoid calling the business rates office at this time if you are able to as we can’t make amendments to your account.

Most transactions for reporting changes and making claims can be done on the website. View information on the cyberattack and Covid-19 restrictions.

What to do next

Check your bill

Check your bill to see how much business rates is payable on your property if your circumstances haven’t changed


If you have previously received a bill in your name but the new bill has a previous occupier’s name on it, no action is required – we’ll send you a correct bill in your name again as soon as possible.

Please don’t make payments towards the incorrect bill, but you should instead put that money aside so that you will be able to pay when your correct bill is issued.

If any other part of your bill is incorrect, or you have not received a bill, please follow the FAQs section below. We’ll a replacement bill as soon as possible.


Page updated on: 16 March 2021

Business rates


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