Business rates bills and FAQs

Action: contact us via the contact us form and we’ll review your case.

If you submitted a form within the last 30 days you do not need to take any action.

If you submitted a form over 30 days ago, resubmit your form and we will review your case.

If you have moved in recently but not completed a change of address form please complete the form.

Action required

Contact us on 020 8356 3466 if the bill is correct and the only change you wish to make is to the payment method.

If you’ve moved in recently but not yet received a new bill in your own name, complete a change of address form to register if you have not already done so.

If you wish to claim retail relief or small business rates relief and have not done so previously complete the application form.

If your circumstances have changed recently and you haven’t previously advised us, complete a report a change form.

We’re updating the business rate system to reflect the appropriate entitlement and details of the rate payable for 2021-22.

If you’ve not previously received or applied for retail relief or nursery relief, complete an application form.

Contact us on 020 8356 3466.  We’ll be able to confirm any balances on your account.

If you want to report a change not covered by the above and you haven’t previously advised us, complete a contact us form.