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Ways to get involved

Tenant and resident associations

A tenant and resident association (TRA) is a group of residents who meet regularly to discuss ways to improve the area they live in. This could be in the form projects or campaigns.

TRAs also hold regular social events which are a good way of getting to know your neighbours.

You can get involved by attending your local TRA meetings. To find out if your estate has a TRA, please check below.

Search for a TRA

If there are no residents group in your area, we can help you set one up. Contact us to find out more.

Neighbourhood panels

Hackney’s 5 neighbourhoods are represented by neighbourhood panels:

  • Queensbridge, De Beauvoir and Central
  • Homerton
  • Shoreditch
  • Stoke Newington
  • north east
    • Clapton neighbourhood sub-panel
    • Stamford Hill neighbourhood sub-panel

The panels look into issues that affect the wider community and elected representatives, from TRAs and other key residents attend these meetings. Meetings are open and residents from the neighbourhood area are welcome to attend. If you are attending the panel for the first time please inform them of your attendance in advance.

Resident liaison group

The resident liaison group is made up of 2 elected members from the neighbourhood panels, 2 members from the TMO forum, one member from the street properties forum, one leaseholder and 6 independent members.

This is the highest level of resident engagement and is attended by the director of housing and lead member for housing.

Resident scrutiny panel (formally known as the tenant scrutiny panel)

The Resident Scrutiny Panel (RSP) are a group of 8 tenants and leaseholders from across the borough who are recruited to act as critical friends to highlight the Council’s service strengths as well as weaknesses. The panel carry out reviews of service areas and make recommendations for service improvements.


If you’d like to join the resident scrutiny panel, please contact us. More information on the panel and how to apply can be found in the tenant scrutiny panel flyer.

Over 50s forums

Our over 50s forums is made up of a number of groups across Hackney that provide a range of activities and services that help to tackle social exclusion and isolation.

Compliments and complaints

We want to provide you with the best possible service and we welcome your feedback on our services, which helps us improve.

You can complain about repairs issues, such as:

  • building maintenance
  • repair of property services matters

You can also make a complaint about any non-repairs related problem including:

  • tenancy or leasehold matters
  • rent issues
  • lettings or transfer issues
  • parking enquiries
  • anti-social behaviour
  • housing allocations
  • housing needs and benefits
Page updated on: 2 July 2019