Ways to get involved

Get involved in the way we work, managing your homes, and the neighbourhood you live in. Some of the ways you can get involved include:

Tenant and resident associations

A tenant and resident association (TRA) is a group of residents who meet regularly to discuss ways to improve the area they live in. This could be in the form projects or campaigns.

TRAs also hold regular social events which are a good way of getting to know your neighbours.

You can get involved by attending your local TRA meetings. To find out if your estate has a TRA, please check below.

Search for a TRA

If there are no residents group in your area, we can help you set one up. Contact us to find out more.

Neighbourhood panels

Hackney's 5 neighbourhoods are represented by neighbourhood panels:

  • Queensbridge, De Beauvoir and Central
  • Homerton
  • Shoreditch
  • Stoke Newington
  • north east
    • Clapton neighbourhood sub-panel
    • Stamford Hill neighbourhood sub-panel

The panels look into issues that affect the wider community and elected representatives, from TRAs and other key residents attend these meetings. Meetings are open and residents from the neighbourhood area are welcome to attend. If you are attending the panel for the first time please inform them of your attendance in advance.

Resident liaison group

The resident liaison group is made up of 2 elected members from the neighbourhood panels, 2 members from the TMO forum, one member from the street properties forum, one leaseholder and 6 independent members. This is the highest level of resident engagement and is attended by the director of housing and lead member for housing.

Members

  • Chair - David Larkin (Stoke Newington panel)
  • Cara Phillips (Stoke Newington panel)
  • Muriel Gordon (Stamford Hill panel)
  • Irene Lewington (Stamford Hill panel)
  • Laurence Windle (Central panel)
  • Steve Webster (Central panel)
  • Doreen Bullock (Shoreditch panel)
  • Rupert Lipton (Shoreditch panel)
  • John Williams (Homerton panel)
  • Gloria Bernard (Homerton panel)
  • Mavis McGee (Clapton panel)
  • Jesus Mahamroot (Clapton panel)

New members are currently being recruited to join the full RLG September.

Meeting dates

  • Thursday 12 July 2018 (regular meeting)
  • Thursday 13 September 2018 (regular meeting)
  • Thursday 11 October 2018 (additional meeting)
  • Thursday 8 November 2018 (regular meeting)

Resident scrutiny panel (formally known as the tenant scrutiny panel)

The Resident Scrutiny Panel (RSP) are a group of 8 tenants and leaseholders from across the borough who are recruited to act as critical friends to highlight the Council's service strengths as well as weaknesses. The panel carry out reviews of service areas and make recommendations for service improvements.

Reviews

If you'd like to join the resident scrutiny panel, please contact us. More information on the panel and how to apply can be found in the tenant scrutiny panel flyer [pdf, 176.76KB].

Over 50s forums

Our over 50s forums is made up of a number of groups across Hackney that provide a range of activities and services that help to tackle social exclusion and isolation.

Compliments and complaints

We want to provide you with the best possible service and we welcome your feedback on our services, which helps us improve.

You can complain about repairs issues, such as:

  • building maintenance
  • repair of property services matters

You can also make a complaint about any non-repairs related problem including:

  • tenancy or leasehold matters
  • rent issues 
  • lettings or transfer issues
  • parking enquiries
  • anti-social behaviour
  • housing allocations
  • housing needs and benefits

Page updated: 21/11/2018 11:08:36