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We ensure that there is a fair and safe trading environment in Hackney.
We protect the interests of not only consumers but also businesses who wish to trade in an open and fair manner.
If you’re having issues with a consumer, read advice and guidance on the sale and supply of goods.
If you’re a Hackney resident or have purchased goods from a business based in Hackney and have an issue with your purchase, visit Citizens Advice, or call 03454 040506 to get help or report an issue.
If you have been the victim of a scam or fraud, visit Action Fraud to report the incident.
Visit business companion for free, impartial legal guidance for businesses. It’s run by the Chartered Trading Standards Institute (CTSI).
See further information on trading standards business advice.
Training courses for businesses
We have created a number of training courses for business owners and staff to help them understand due diligence within the business environment, and how to prevent the sale of illegal goods and avoid underage sales.
We carry out inspections and enforcement around areas of consumer legislation, licensing and public health.
For more information please see our enforcement policy.
The Council operates Primary Authority relationships with a number of businesses.
Set up a Primary Authority with us
If you’re considering establishing a Primary Authority with us to obtain assured guidance and advice, call 020 8356 4929 to discuss this.
See the list of current partnerships.