Trading standards
We ensure that there is a fair and safe trading environment in Hackney.
We protect the interests of not only consumers but also businesses who wish to trade in an open and fair manner.
Consumer advice
If you’re a Hackney resident or have purchased goods from a business based in Hackney and have an issue with your purchase, visit Citizens Advice. You can also call 03454 040506 to get help or report an issue.
If you have been the victim of a scam or fraud, visit Action Fraud to report the incident.
Business advice
To protect consumers and businesses we:
- advise on legislation
- ensure fair trading methods for everyone
- investigate consumer complaints and if necessary take enforcement action
Training courses for business
We’ve created training modules for business owners and staff to help understand:
- due diligence within the business environment
- how to prevent the sale of illegal goods
- how to avoid underage sales
We deliver the training modules in a group setting. The training is classroom based with interactive sections.
A training course costs £100 per person. We offer courses for:
- Underage sales
- Sale of tobacco and alcohol
- Counterfeit goods and product safety
To book onto a course, call 020 8356 4929.
If after attending a course, you need further advice for your business, contact 020 8356 4929.
There may be a fee for the advice provided.
Enforcement
We carry out inspections and enforcement around areas of:
- consumer legislation
- licensing
- public health
View our enforcement policy (PDF 2mb).
Primary Authority
Primary Authority is a means for businesses to receive assured and tailored advice on meeting environmental health, trading standards or fire safety regulations through a single point of contact.
We operate Primary Authority relationships with a number of businesses.
If you’re thinking of setting up a Primary Authority with us to get assured guidance and advice, call 020 8356 4929.
Hackney Trading Standards
Address
Telephone
Opening times
- Mon to Fri: 9am - 5pm