Report a concern about an adult

You may want to report a concern if you:

  • are worried about someone’s safety
  • suspect abuse or neglect
  • would like to report an incident to us

You should contact us even if you’re not sure whether we need to be aware. We can decide if it needs investigating.

If you’re worried about a child.


Tell someone about your concern

If you think someone is in immediate danger, call the police on 999.

If you do not think it’s an emergency, tell someone you trust, such as:

  • a friend or relative
  • your support worker or social worker
  • a professional – for example, a GP, nurse or police officer

What you need to tell us

We’ll need enough information to investigate and make sure that the person you’re worried about is safe. You should tell us:

  • their name
  • why you’re worried about them
  • their address
  • their date of birth
  • their contact number
  • any other information that could help us identify them
  • details of their family, including any children under 18
  • details of the person you suspect of mistreating them

Don’t worry if you do not have all of the information above, you can still report your concerns to us.

If you call, we’ll ask for your details but you do not have to tell us if you want to remain anonymous.

What happens next

We aim to contact you within one working day of your report to talk about what has happened.

We then decide if we need to investigate your concern and if the person you’re worried about needs protection or support.

If we contact them, we’ll:

  • listen carefully to them
  • help identify what will make them feel safer
  • try to reach an agreement about what needs to happen
  • make sure they’re involved as much as possible in any decisions to protect them

Spotting signs of abuse

There are many forms of abuse. Find out about the types and signs of abuse.

Some signs of abuse to look for include:

  • multiple bruising or finger marks
  • injuries the person can’t give a good reason for
  • deterioration of health for no apparent reason
  • loss of weight
  • inappropriate or inadequate clothing
  • withdrawal or mood changes
  • a carer who is unwilling to allow access to the person
  • an individual who is unwilling to be alone with a particular carer
  • unexplained shortage of money

The person responsible for the abuse is often well known to the person being abused. For example, they could be a friend, relative or care worker.

Page updated on: 9 December 2020

Safeguarding Adults