Report a concern about an adult
You may want to report a concern if you:
- are worried about someone’s safety
- suspect abuse or neglect
- would like to report an incident to us
You should contact us even if you’re not sure whether we need to be aware. We can decide if it needs investigating.
On this page:
If you think someone is in immediate danger, call the police on 999.
If you do not think it’s an emergency, tell someone you trust, such as:
- a friend or relative
- your support worker or social worker
- a professional – for example, a GP, nurse or police officer
To tell us about a concern for someone aged over 18:
- call 020 8356 5782 (9am to 5pm, Monday to Friday)
- email firstname.lastname@example.org
- fill in a referral form and send it to us
On a weekend, bank holiday or a weekday after 5pm, call the out of hours service on 020 8356 2300.
We’ll need enough information to investigate and make sure that the person you’re worried about is safe. You should tell us:
- their name
- why you’re worried about them
- their address
- their date of birth
- their contact number
- any other information that could help us identify them
- details of their family, including any children under 18
- details of the person you suspect of mistreating them
Don’t worry if you do not have all of the information above, you can still report your concerns to us.
If you call, we’ll ask for your details but you do not have to tell us if you want to remain anonymous.
We aim to contact you within one working day of your report to talk about what has happened.
We then decide if we need to investigate your concern and if the person you’re worried about needs protection or support.
If we contact them, we’ll:
- listen carefully to them
- help identify what will make them feel safer
- try to reach an agreement about what needs to happen
- make sure they’re involved as much as possible in any decisions to protect them
There are many forms of abuse. Find out about the types and signs of abuse.
Some signs of abuse to look for include:
- multiple bruising or finger marks
- injuries the person can’t give a good reason for
- deterioration of health for no apparent reason
- loss of weight
- inappropriate or inadequate clothing
- withdrawal or mood changes
- a carer who is unwilling to allow access to the person
- an individual who is unwilling to be alone with a particular carer
- unexplained shortage of money
The person responsible for the abuse is often well known to the person being abused. For example, they could be a friend, relative or care worker.