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Rough sleeping support

If you’re homeless

If you’re being threatened with homelessness


If you need somewhere to stay:


  • visit The Greenhouse on Tudor Road – it’s a walk-in centre for all single homeless people that offers health care, showers, toiletries, clothing, food, mail collection, phone charging and advice
  • visit your local day centre for advice and support, food and drink, and more – find your nearest day centre

Emergency medical help

  • if you have had an accident or are in need of urgent medical attention go to Homerton Hospital’s accident and emergency department or call 999
  • if you are experiencing mental health problems you can contact City and Hackney Crisis Pathway Services 24 Hour Helpline on 020 8432 8020

The helpline is for people of any age who may have long term psychological issues or who have had a sudden crisis such as a shock, bereavement, relationship issue, etc. They offer confidential expert advice and guidance support and referrals to local services if needed.

If you’re pregnant, have children or you’re looking after someone

If you’re vulnerable due to disability or illness

If you’re a young person aged 16 to 25

  • contact Alone in London, a service for young people ages 16 to 25 who are homeless or at immediate risk of homelessness
  • for help getting work, training and accommodation, contact or visit New Horizon Youth Centre

Getting off the streets

You can make a start by:

Immigration advice

If you’re a European national

  • if you’re a European national or a citizen of another country and you aren’t entitled to benefits (or you have ‘no recourse to public funds’), find out what to do when homeless in London

If you’re an asylum seeker or refugee or you recently arrived in the UK

Severe weather

If you’re sleeping rough in Hackney and the weather’s expected to reach 0°C or lower, we’ll make every effort to provide emergency shelter.

During extended periods of very hot weather during the summer the Council provides sunscreen and water and will make shelter available during the day.

What to do if you’re worried about someone who’s sleeping rough

There’s a wide range of support available for anyone who needs it, including housing advice and hostels.

However, the underlying causes of rough sleeping are complex and it may take weeks or months before we can persuade someone to move into more settled accommodation.

How you can help someone sleeping rough


A smile or ‘hello’ can make a big difference, to help someone feel less invisible and part of the community. Try asking them if there’s anything they need.


Help financially by donating £3 to Tap London’s contactless donation points – money goes to the Mayor of London’s rough sleeping fund, which supports local charities. There are donation points at Hackney Town Hall reception and by E8 Cafe in the HSC.


Give some of your time:


  • if you see someone bedding down outside, let our outreach workers know using the Streetlink app or direct them to The Greenhouse in Tudor Road, E9, the Council’s one stop shop for advice and services for people facing homelessness
  • if you’re worried about someone who’s seriously ill, call 999

Helping someone who’s begging

You might want to help someone you’ve seen begging and if you want to and feel comfortable giving food, money or other items to someone begging you should do so.

Not everyone begging is homeless and some are involved in organised criminal activity. Some people prefer not to give cash – other ways to help are donating to local homelessness charities or volunteering. We work with:

Antisocial behaviour

Our strategy

We’re doing all we can to reduce homelessness. Our rough sleeper strategy aims to reduce rough sleeping to zero.

Page updated on: 16 October 2019