One Account unavailable
We’re working to resolve the problems with the One Account as quickly as possible. Apologies for any inconvenience.
Report crime or antisocial behaviour
If an incident of antisocial behaviour is happening now, call the police on 101. Call 999 in an emergency.
Antisocial behaviour is behaviour which causes or is likely to cause harassment, alarm or distress to other people, including behaviour that puts people in fear of crime. It often leaves victims feeling helpless, desperate and with a seriously reduced quality of life. It includes:
- littering (including drug paraphernalia)
- kerb crawling
- nuisance neighbours
- street drinking
- rowdy behaviour
We will investigate reports of antisocial behaviour and take them seriously. Report environmental problems.
Report other antisocial behaviour
Please provide as much detail as you can on when, where, who, what happened and the impact of the behaviour, along with your contact details, to give us a better chance of being able to help. Your details will be kept confidential.
Who you should report antisocial behaviour to depends on where it is happening:
Streets, public spaces, parks
Email firstname.lastname@example.org or call 020 8356 3310.
Council estates or blocks
If the antisocial behaviour is happening on a council estate or block, report antisocial behaviour to the Council’s Housing Service.
Estates or blocks managed by housing associations
If the antisocial behaviour is happening on an estate or block managed by a registered social landlord or housing association, please contact them directly.
How we deal with reports
- our dedicated teams will investigate all reports of ASB
- you can expect a response within two working days
- an officer may call you to discuss, or visit you to investigate your report
The community trigger is a process which allows residents to ask the community safety partnership to review the responses to their complaints of antisocial behaviour. Registered housing providers (social landlords) are also included.
The trigger may be used if you believe we have not responded to your complaints. It cannot be used to report general crime or ASB.
You can use it if:
- you have been the victim of ASB or are legitimately acting on the victim’s behalf and you have already reported it to the Council, Police and/or your Registered Housing Provider about three separate incidents in the last 6 months
- you consider there has been no action taken
‘No action taken’ is defined as:
- the reported problems have not been acknowledged – no one has contacted the victim to advise what action would be taken
- the reported problems have not been appropriately investigated
- the victim’s vulnerability and/or the potential for harm have not been considered and this has affected potential service delivery
You will need to give details of:
- each time you’ve complained
- the person you have reported each incident to (name, organisation and/or incident reference number)
- information about the antisocial behaviour
- why you believe no action has been taken
We will ask the agencies involved to provide details of your complaints and actions that they have considered and taken.
If the application meets the threshold for a trigger, a meeting will take place between the appropriate partners to discuss the antisocial behaviour and what actions have been considered and taken. The group will review how the partnership has responded and make recommendations on how the problem can be resolved.
A response will be sent to you explaining the action taken and also suggestions on how the partnership can attempt to resolve the antisocial behaviour.
If you are unhappy with the final response you receive you can request a further review.
Annual return of community trigger applications
In accordance with Section 104(9) Antisocial Behaviour, Crime and Policing Act 2014, the following annual details are published
|20 Oct 2014 – 19 Oct 2015||21 Oct 2015 – 19 Oct 2016|
|Cases where the criteria were not met||5||1|
|Case reviews carried out||2||0|
|Case reviews that resulted in recommendations being made||2||0|