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Council tax exemption scam

If someone visits or calls you and tries to charge you to arrange a council tax reduction or exemption, this is a scam. We don’t charge for this. If this happens to you, note the details of the individuals and don’t hand over any details. Report the incident to the Police on 101.

Pay your council tax

Below you will find a list of the various ways you can pay your monthly bill. Payments are due on the first day of each month for people who have not arranged to pay by direct debit.

By law, everyone has the right to pay their council tax by monthly instalments unless that right has been lost. Find out what happens if you don’t pay your council tax.

By direct debit

Direct debit is the easiest way to pay your council tax. You just pick a payment date that suits you (1st, 14th, 21st or 28th of the month) and your payment is automatically debited from your account each month.

Sign up for direct debit

Pay online

Pay your council tax

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By phone

You can pay your council tax using your debit or credit card by calling 020 8356 5050.

We accept payment from: Switch, Visa, Maestro, Visa Electron, Mastercard and Solo cards.

By PayM

PayM is a simple, secure way to send and receive payments using your mobile banking app and Hackney’s dedicated PayM mobile phone number.

To pay by PayM, just follow these three easy steps:

  1. Enable PayM on your mobile banking app. Visit PayM for more detailed instructions for your own bank and to check that they offer PayM
  2. Save the London Borough of Hackney’s mobile payment number, 07535 844 354, to your mobile phone contacts
  3. Using your mobile banking app set up a PayM payment:
    1. select the account you want to debit
    2. choose the London Borough of Hackney from your contacts list
    3. enter the amount you want to pay
    4. enter you council tax reference number and submit the payment

When the payment has been made, you will receive a confirmation message on your mobile device.

In person at Hackney self-service payment centre

Pay by cash or debit / credit card at the Hackney self-service payment centre, 2 Hillman Street (behind Hackney Town Hall), which is open 9am-5pm, Monday-Friday.

We are able to accept payment from the following types of card: Switch, Visa, Maestro, Visa Electron, Mastercard, Solo.

During summer 2017, we asked people about their experience of using the new self-service payment centre. View the results of this survey.

By post

You can send a cheque to the Hackney self-service centre, 2 Hillman Street, E8 1FB. You should write clearly your reference number on the reverse of the cheque. Please do not send cash through the post.

At a bank or post office

You can pay your council tax by cash or cheque at your bank or post office using the payment slips provided with your payment booklet.

If you are making payment at the post office or your own bank, there should be no charge for this facility. However, some banks may charge if you are making a payment at a bank other than your own.

Important: you must make sure that we receive your instalments on or before the dates shown on your bill. This means that you should allow:

  • 6 extra days if you pay by cheque at the post office
  • 3 extra working days if you pay by cash at the post office or through your bank

Even if we receive your payments later that same month, we may still send you reminders or final notices.

By PayPoint

You can pay your council tax in person at any PayPoint outlet.

Page updated on: 4 June 2019

Council tax contact line


Opening times

  • Mon to Fri 9am to 5pm