Pay your rent
Council services are currently significantly disrupted due to a serious cyberattack, and you may experience difficulty contacting us or using our services.
Many payment options are still available for rent payments, services charges, major works and garages and we are encouraging all residents to continue making these payments.
The following options are unaffected and are safe and secure to use:
- online payments through our multiple payments system
- over the phone payments using the 24/7 automated telephone system by calling 020 8356 5050
- online bank transfer
- at a bank, post office or Paypoint location
Existing direct debits and standing orders continue to be processed.
The One Account system for paying rent and checking your balance is temporarily unavailable, and we are temporarily unable to accept payment by the following options.
- by cash or card at the Hackney Service Centre
- over the phone through a member of staff
- by setting up new direct debits
Please use alternative methods wherever possible.
On this page:
If you’d like to view your rent account balance or make a payment online, you can do so easily in our rent account portal.
All you need is your rent account number, which you can find in the top left corner of your paper rent statement and your post code.
You can also view your transactions and statements by logging into your One Account from the portal.
Pay for multiple services
If you want to pay your rent at the same time as other services, like your garage rent and council tax bill, you can do so directly on our multiple payments page.
Paying by direct debit will ensure your rent is paid automatically and securely on time, every time.
You can choose the collection date and frequency.
Payment dates: 1, 8, 16 or 24 of each month
Set up payments to be taken weekly, fortnightly or monthly. Complete the form and return it to your bank.
Use the automated telephone service to make payments 24 hours a day, 7 days a week.
You will need a debit or credit card and your rent account number.
Call 020 8356 5050
To pay using online banking, please use the details below:
- bank: Lloyds
- account number: 00641877
- sort code: 30-00-02
You must include your 10 digit rent number as the reference.
You can also pay using your mobile banking app.
Follow these easy steps:
- save the London Borough of Hackney’s mobile payment number, 07535 844 354, to your mobile phone contacts
- using your mobile banking app set up a payment:
- choose the London Borough of Hackney from your contacts list
- enter the amount you want to pay
- enter your 10 digit rent account number as the reference
- submit the payment
When the payment has been made, you will receive a confirmation message on your mobile device.
Use your rent card to pay over the counter at your local post office or PayPoint using cash or credit/debit card.
Please check with your local branch or store for current opening times, which may be different to normal due to the coronavirus pandemic.
Pay by debit / credit card or cash at the Hackney self-service payment centre.
2 Hillman Street, Hackney, London, E8 1FB from Monday to Friday 9am to 5pm.
Please contact us straight away if you’re having problems paying your rent. We may come to an arrangement that you can afford.
Call 020 8356 3330 Monday to Friday 9am-5pm.