Pay your rent

Pay your rent and check your balance

If you’d like to view your rent account balance or make a payment online, you can do so easily in our rent account portal.

All you need is your rent account number, which you can find in the top left corner of your paper rent statement and your post code.

You can also view your transactions and statements by logging into your One Account from the portal.

Pay rent / check balance   

Check your balance by phone

You can also check your balance and most recent transactions 24/7, by calling 020 8356 3100. You’ll need to have your payment reference to hand. Payment references are 9 digits and can be found on rent cards and on letters you will have received from us. 

Pay for multiple services

If you want to pay your rent at the same time as other services, like your garage rent and council tax bill, you can do so directly on our multiple payments page.

Pay for multiple services

Direct debit

Paying by direct debit will ensure your rent is paid automatically and securely on time, every time.

You can choose the collection date and frequency.

Payment dates: 1, 8, 16 or 24 of each month

Standing order

Set up payments to be taken weekly, fortnightly or monthly. Complete the form and return it to your bank.

By phone

Use the automated telephone service to make payments 24 hours a day, 7 days a week.

You will need a debit or credit card and your rent account number.

Call 020 8356 5050

By online banking

To pay using online banking, please use the details below:

  • bank: Lloyds
  • account number: 00641877
  • sort code: 30-00-02

You must include your 10 digit rent number as the reference.

You can also pay using your mobile banking app.

Follow these easy steps:

  • save the London Borough of Hackney’s mobile payment number, 07535 844 354, to your mobile phone contacts
  • using your mobile banking app set up a payment:
    • choose the London Borough of Hackney from your contacts list
    • enter the amount you want to pay
    • enter your 10 digit rent account number as the reference
    • submit the payment

When the payment has been made, you will receive a confirmation message on your mobile device.

Post office and pay point

Use your rent card to pay over the counter at your local post office or PayPoint using cash or credit/debit card.

Please check with your local branch or store for current opening times, which may be different to normal due to the coronavirus pandemic.

Hackney self-service payment centre

Pay by debit / credit card or cash at the Hackney self-service payment centre.

2 Hillman Street, Hackney, London, E8 1FB from Monday to Friday 9am to 5pm.

Problems paying your rent

Please contact us straight away if you’re having problems paying your rent. We may come to an arrangement that you can afford.

Call 020 8356 3330 Monday to Friday 9am-5pm.

Page updated on: 21 July 2020