Parking products and services privacy notice

This privacy notice sits beneath the Council’s top level privacy notice and provides information about how personal data is used by our parking service in respect of parking products and services including:

  • parking permits
  • vouchers
  • suspensions
  • dispensations
  • disabled bays
  • pay & display refunds
  • consultations
  • service updates (for example, ULEZ expansion or introduction of new permit)

Please see the main privacy notice for details on your rights and who to contact about use of personal data.


What personal data do we collect and handle?

We collect the following information about you:

  • name
  • address
  • telephone number(s)
  • email address
  • date of birth
  • blue badge number
  • vehicle registration number

What legally allows us to collect and handle information about you?

We process your data by relying on ‘legal obligation’ or ‘public task’ because our focus is delivering services to you that are required, or permitted, by other existing laws.

The main rules are contained in:

  • Road Traffic Regulation Act 1984
  • Traffic Management Act 2004
  • Chronically Sick and Disabled Persons Act  1970
  • Equalities Act 2010

However, if we’re processing your data to provide you with a parking permit, our lawful basis for doing this is that the processing is necessary to enter into and for the performance of a contract to which you are party. For example supplying your parking permit or parking ticket.

What purposes is my data used for?

The purposes for which your data will be used are as follows:

  • we use your name, address and date of birth to assess your entitlement to the product(s) you have applied for
  • we use your date of birth to ensure that you automatically receive any age-related discounts that apply to the products you are purchasing
  • we use your blue badge number and expiry date to ensure that you are able to apply for any products that are only available to blue badge holders and to automatically apply any blue badge-related discounts that apply to the products you are purchasing
  • we use your vehicle registration to confirm your vehicle’s validity to park, calculate any permit charges based on your vehicle’s emissions and to confirm your entitlement for the products you have applied for – we also share it with companies providing parking-related services in Hackney, such as electric vehicle charging, so that you can access discounted rates
  • we use your email address and address to contact you about any products or services you have ordered, or any service change that may impact you and to remind you when your permit is due to expire – we also use your address to carry out disabled bay audits and confirm your residency for consultation purposes
  • we share information with the police or security organisations to prevent or detect crime
  • we use your data to understand parking patterns and demand in Hackney, which inform the development of policies that will support the council’s strategic aims as laid out in the parking enforcement plan and other strategic plans

Who do we share your data with?

We may share your information with:

  • companies that provide systems and services to us
  • DVLA
  • other local authorities

The information will be shared internally for the better performance and efficiency of Council services.

We will only share your data when there is a legal basis to do so.

What automated decision making is in place?

In order to make the process of obtaining a permit or vouchers as simple and easy as possible, we will try to confirm that you live at the address stated in your application automatically. To do this we will check the details you supply against the council’s customer database. If we have no record of you, we will pass this information to a credit reference agency, who will check the details you supply against databases they have access to. A record of the search will be retained but will not be visible to other parties and will not affect your credit record.

We also check your vehicle registration against DVLA records.

If we are able to automatically confirm your residency and DVLA information where required, and no other proofs are required, your application will be automatically approved.

If we cannot automatically confirm your residency, or vehicle information, we will contact you to explain what forms of documentation you need to provide as proof. You will need to submit a copy of one form of evidence for proof of address and / or vehicle proof (as appropriate). We will accept scanned or clear photographs of documents. A list of accepted documents for proof, are in parking permits terms and conditions.

How long is my data held for?

Data will be stored for a period of six years after the expiry of your parking product or service.

What rights do you have?

Please see our main privacy notice for more details on your right:

  • to be informed
  • to access your personal data
  • to rectify your personal data
  • to restrict our processing of your personal data
  • to object to processing of your data
  • in relating to automated decision making

Contacting us

For details on how to contact the Council’s Data Protection Officer and the ICO about the way that we use your data, please see our main privacy notice.

Page updated on: 1 February 2024