Parking fines

Parking fines are also known as penalty charge notices (PCNs). We use civil enforcement officers (CEOs) and CCTV (bus lanes and moving traffic) to issue parking fines.

Pay your parking fine

Pay parking fine

You may also view the types of penalty charges and stages for parking fines.

By post

Complete the payment slip attached to the PCN, enclose a cheque or postal order payable to ‘London Borough of Hackney’ and send to PO Box 76121, London, E5 5FG.

By phone

Call our automated payment line 020 8629 1232.

Dispute your parking fine

If you are given a parking fine, you have the option to pay or dispute it. You can only dispute a fine for specific reasons or grounds.

Legally we are not allowed to accept challenges over the phone so the easiest and fastest way to dispute fine is online – your PCN will be immediately put on hold while we look at your case, meaning no escalation in charges.

Online

All you need is a PCN number (starting QZ) and your vehicle’s registration number. You can also:

• view the details of the contravention, including pictures and a video (you need Adobe Flash player to view CCTV footage)
• see when your fine is due to increase
• submit your dispute, together with any evidence you have to support your case
• receive an emailed copy of your submission
• check that your dispute has been received

Dispute your parking fine

By post

Please note that due to coronavirus, postal deliveries are subject to delays, which could result in your dispute being received after charges have increased, or when it’s too late to dispute your PCN.  

If you intend to write in, please provide as much detail as possible, include your PCN number, vehicle registration number and your full address. Also enclose copies of all supporting evidence. 

We will reply in writing.

Send to:

Representations and Appeals 
PO box 76121
London
E5 5FG

Dispute stages

When we receive a challenge or representation we will put your case on hold until we make a decision. There are 3 ways to dispute a fine depending on the type of PCN and the stage in the process – please make sure you know where you are.

1. Informal challenge

You have up to 28 days to make an informal challenge after receiving a fine issued by a parking attendant or for a bus lane PCN issued by CCTV.

2. Formal representation

If you do not pay or dispute your PCN within the first 28 days, for a PCN issued by a parking attendant we will send you a ‘Notice to Owner’ or for a CCTV bus lane PCN we will send you an ‘Enforcement Notice’. These will give you the option to either pay the PCN or make a formal representation.

For a parking PCN issued by CCTV or for a moving traffic PCN issued by CCTV you can make formal representation straight after the PCN is issued.

3. Parking appeal

If we reject your formal representation, you can make an appeal to the London Tribunals, Environmental and Traffic Adjudicators (ETA). The ETA replaces the Parking and Traffic Appeals Service (PATAS).