Coronavirus

Council buildings are closed to the public. Read the latest information about coronavirus and its impact on services.

Changes to parking fees and charges

From Monday 6 April 2020 parking fees and charges are changing:

Have your say on changes to motorcycle parking

We’re consulting on changes to motorcycle parking in Hackney.

Have your say

Coronavirus – parking restrictions

We are continuing to enforce parking restrictions in Hackney. This is to ensure that we can make sure there is enough parking space for key workers, such as nurses and care workers.

See details on how key workers can apply for an exemption.

Parking fines

Parking fines are also known as penalty charge notices (PCNs). We use civil enforcement officers (CEOs) and CCTV (bus lanes and moving traffic) to issue parking fines.

Pay your parking fine

Pay parking fine

You may also view the types of penalty charges and stages for parking fines.

By post

Complete the payment slip attached to the PCN, enclose a cheque or postal order payable to ‘London Borough of Hackney’ and send to PO Box 76121, London, E5 5FG.

By phone

Call our automated payment line 020 8629 1232.

Dispute your parking fine

If you are given a parking fine, you have the option to pay or dispute it. You can only dispute a fine for specific reasons or grounds.

The easiest and fastest way to dispute fine is online – your PCN will be immediately put on hold while we look at your case, meaning no escalation in charges.

Online

All you need is a PCN number (starting QZ) and your vehicle’s registration number. You can also:

  • view the details of the contravention, including pictures and a video (you need Adobe Flash player to view CCTV footage)
  • see when your fine is due to increase
  • submit your dispute, together with any evidence you have to support your case
  • receive an emailed copy of your submission
  • check that your dispute has been received

Dispute your parking fine

By post

Please note that post can be subject to delays and disruptions, which could result in your dispute being received after charges have increased, or when it’s too late to dispute your PCN.
 
Please provide as much detail as possible, include your PCN number, vehicle registration number and your full address. Also enclose copies of all supporting evidence. 

We will reply in writing.

Send to:

Representations and Appeals 
PO box 76121
London
E5 5FG

Dispute stages

When we receive a challenge or representation we will put your case on hold until we make a decision. There are 3 ways to dispute a fine depending on the type of PCN and the stage in the process – please make sure you know where you are.

1. Informal challenge

You have up to 28 days to make an informal challenge after receiving a fine issued by a parking attendant or for a bus lane PCN issued by CCTV.

2. Formal representation

If you do not pay or dispute your PCN within the first 28 days, for a PCN issued by a parking attendant we will send you a ‘Notice to Owner’ or for a CCTV bus lane PCN we will send you an ‘Enforcement Notice’. These will give you the option to either pay the PCN or make a formal representation.

For a parking PCN issued by CCTV or for a moving traffic PCN issued by CCTV you can make formal representation straight after the PCN is issued.

Send representations to:

Representations and Appeals 
PO box 76121
London
E5 5FG

We will reply in writing.

3. Parking appeal

If we reject your formal representation, you can make an appeal to the London Tribunals, Environmental and Traffic Adjudicators (ETA). The ETA replaces the Parking and Traffic Appeals Service (PATAS).

Page updated on: 2 March 2020

Representations and appeals

Address

PO Box 76121
London
E5 5FG

Telephone

Opening times

  • (Mon to Fri, 9am - 5pm)