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Housing Moves scheme

Housing Moves is the Mayor of London’s scheme to help social tenants in London to relocate to other boroughs. You can also benefit from the Fresh Start scheme if you want to move out of London and get paid for moving to a smaller home from an under occupied one.

Mutual exchanges

You can also move home by applying for a mutual exchange. This is where you apply to exchange properties with other council tenants within the borough or with tenants from another council, housing association or other housing provider.

You can get a mutual exchange application form by contacting your local neighbourhood housing office by phone (020 8356 3330), by email to or write to either North East Neighbourhood Housing Office, Clock House, 149 Stamford Hill, London N16 5LG or De Beauvoir and Queensbridge Neighbourhood Office, 31, De Beauvoir Road, London N1 5SJ.

Housing Moves is the Mayor of London’s housing mobility scheme. It was set up to help people in social housing to move to other boroughs in the capital. It can be an ideal solution for you, if you:

  • need to move closer to work or college
  • are looking for a smaller home
  • want to be closer to family or friends

Helping social tenants to relocate

All council tenants and housing association tenants can apply under the scheme, as long as they have a secure or assured tenancy. Priority is given to:

  • people who have more bedrooms than they need and wish to downsize
  • people in work or training
  • people who want to move to give care

Housing Moves is a choice based lettings scheme. This means that once you have registered on the Housing Moves website, you will be able to see details of all available properties and express your interest.

Housing Moves is separate from the local housing transfer scheme. So, if you are interested, you will need to apply direct to Housing Moves rather than through your landlord or your borough.

Your application form will be checked by your landlord before you can express an interest in properties.

Register on Housing Moves

Moving homes in Hackney

Who can apply for a transfer?

If you’re one of our secure tenants, you can apply for a transfer. However, you might not qualify if:

  • you don’t have a housing need
  • you’ve missed rent payments for longer than 4 weeks

Who has priority?

We’ll give you priority if:

  • you have serious medical problems,
  • your home is too large and you need a smaller one
  • your home is too small for you

Apply for a transfer

If you’re one of our secure tenants, you can apply to move to a different property by:

  • contacting your local neighbourhood housing office by phone on 020 8356 3330 or by email on to request a transfer application form, then posting the completed form to either North East Neighbourhood Housing Office, Clock House, 149 Stamford Hill, London N16 5LG, or De Beauvoir and Queensbridge Neighbourhood Office, 31 De Beauvoir Road, London N1 5SJ.
  • visiting the neighbourhood housing office to hand in a completed transfer application form including any supporting evidence – while there, our customer service adviser can check your application to ensure that you have provided all necessary information

You may also:

  • arrange a home visit by your local housing officer, if necessary, to get help completing the form and providing the supporting evidence
  • see social housing in Hackney  leaflet for more information

A fresh start outside London

Our fresh start scheme enables you to move outside of London into private rented accommodation or sheltered housing (age 55 and over).

To join the scheme you must be a Hackney resident and either:

  • a secure council tenant
  • a housing association tenant (where your landlord will give the property to the Council to let)

Permission to join the scheme may be refused if you are in rent arrears or have a history of anti-social behaviour. Contact us for more details.

Seaside and Country Homes scheme

The Mayor of London also runs a scheme to help tenants who are aged 60 and over to move to other parts of the country from London.

Cash incentive scheme

Get paid for downsizing – households moving from properties with more bedrooms than they need, may benefit from our cash incentive scheme.

We give grants and assist with removal costs if you are rehoused.

Once accepted under the scheme, you will become high priority for rehousing by being placed in the ‘Urgent’ band. You will be are able to bid for properties advertised each week under the choice based lettings scheme.

To find out if you qualify, contact us using contact details on this page.

Please note: If you currently under occupy and are looking to downsize, be aware that some social sector properties are now let under at ‘affordable rents’, which are up to 80% of market rent levels.

Due to the high levels of these rents, some households who accept these properties could be affected by the benefit cap, and have their housing benefit restricted.

Before bidding on any property, always consider whether the benefit cap applies to you and whether you can afford to cover the shortfall on the rent. Use our welfare reform tool to find out.

Page updated on: 9 December 2019

Housing Supply Team


Hackney Service Centre
1 Hillman Street
E8 1DY