Get help through Hackney Money Hub

Hackney Money Hub is a friendly, non-judgmental team that helps Hackney residents with financial struggles or benefits advice.


How Money Hub can help you

Our expert officers can help you with:

  • benefits advice: ensure you’re claiming all entitled benefits
  • home goods: get items for a property you’re moving in to
  • disability benefits: apply for disability benefits
  • cost of living: access one-off cost of living help
  • rent arrears: get help with overdue rent
  • rent deposit: secure a tenancy with rent in advance
  • Council Tax debt: get help with Council Tax debt
  • cost of removals: get help with moving costs

All our grants are discretionary. This means we assess your application to see if you qualify for help. Demand is high, and we can only use these grants as a last resort. Consider other options like money management, increasing work hours, or finding alternative accommodation.

Things Money Hub can’t help with

Money Hub can’t:

If you’re homeless or at risk of homelessness, visit Apply for homeless help.

Before applying to Money Hub

Before you apply to the Money Hub, here are some key things you need to know:

  • only Hackney residents can apply – you must live in the London Borough of Hackney
  • provide accurate information – make sure to give your full name, address, phone number, and National Insurance number
  • read eligibility criteria for discretionary funds

Apply to Money Hub

Find out how to apply with our step-by-step guide:

  • You must complete the Turn2Us benefits calculator before you make an application to Hackney Money Hub.

    When you have completed the Turn2Us calculator, you are given a nine-digit reference number.

    Use the “Copy to clipboard” button to copy the 9 digit reference number including hyphens. You need this reference number to complete your Hackney Money Hub application.

    Complete the benefits Turn2Us calculator

    See our guide to using the benefits Turn2Us calculator to apply to Money Hub (google doc)

  • To begin you need:

    • your nine-digit Turn2Us reference number 
    • your national insurance number
    • consent from the individual if you are applying for someone else

    Apply to Money Hub 

  • Check your inbox or junk folder for a confirmation email from the Hackney Money Hub.

    This contains resources on steps you can take today to manage the rising cost of living.

    The email is an automated message. We are not able to respond to any questions.

  • Our experts review your situation and contact you for additional information to support your application.

    In the meantime, get money owed to you by applying to any benefits that you are eligible for but have not claimed according to the Turn2Us calculator.

    To find out how, see how to claim benefits using Turn2Us (google doc)

Get help with completing the application

If you need help completing the Money Hub application:

  • visit a Hackney Library or the Hackney Service Centre – a member of staff will help you use the computers to complete the application
  • call 020 8356 3111 (Monday to Friday, 9am to 5pm) – a member of staff will help you complete the application over the phone, translators are available if needed

You can fill in the form on behalf of someone else with their permission.

The Money Hub is a free service, you should not pay anyone to help you to complete the form.

How long it takes to get help from Money Hub

Our officers aim to assess and respond to you as quickly as possible.

Estimated times :

  • assessment for help with rent arrears: 8 to 12 weeks
  • assessment for help with rent in advance or deposit (for a specific property): 3 to 5 working days
  • assessment for help with Council Tax: 6 to 8 weeks
  • application for home goods: 6 to 8 weeks
  • cost of living food or fuel voucher: 2 to 3 weeks
  • help with general benefits or money advice: 2 to 4 weeks

The timelines are estimates only, for a guide. At times of high demand, these may change.

Eligibility criteria for discretionary funds

The links below provide more detail about who is eligible for each scheme and how we decide who we can pay. When you apply we will decide how best we can help you and which funds we can use to do so.

Council Tax Reduction Discretionary Fund policy 2024 to 2025 (google document)

Hackney Council’s Discretionary Housing Payments policy (PDF 2mb)

The Hackney Discretionary Crisis Support scheme public policy document (PDF 224kb)

Request a review or submit a complaint about a Money Hub decision

If you do not agree with a decision made by the Money Hub, you can request a review of a decision.

Request a review of a decision

If you are unable to complete the online form, call 0208 356 3111. We will help you complete the review request over the phone.

The review decision is final. Money Hub help is discretionary, so there’s no statutory right to appeal.

If, after a review, you think that we’ve not followed our policies correctly, or acted illegally, you can:

  • submit a complaint via the council’s complaints procedure
  • take the council to Judicial Review
  • ask the Valuation Tribunal to decide if we have applied our Council Tax Reduction scheme correctly

If you disagree with a decision about your Housing Benefits or Council Tax Reduction, visit Housing benefit disputes and appeals.

Page updated on: 27 June 2024

Here to help


Hackney Service Centre
1 Hillman Street
E8 1DY


Opening times

  • Monday, Tuesday, Thursday, Friday – 9am to 5pm (telephone)
  • Wednesday – 9am to 4pm (telephone)