The Council has the same responsibility for dealing with emergencies as organisations such as the police, the fire brigade and the ambulance service.
Every department in the Council can be called upon to respond to an emergency and we work very closely with emergency responders from the London Fire Brigade, London Ambulance Service, Metropolitan Police Service, other agencies and the Council's departments to:
- prepare for emergencies
- support the emergency services
- support those affected by the incident
- provide mutual aid to others
- continue to provide normal council services
- aid recovery from the incident
- maintain our incident plan [pdf, 1.55MB]
Find out about:
- NHS heatwave advice
- floods and how to be prepared for one
- winter planning
- London Fire Brigade's advice on fire safety
If you need to contact the council in an emergency call 020 8356 3000 or see contact us for specific service telephone numbers. The out of hours contact telephone number is 020 8356 2300.
What constitutes an emergency?
Events or situations which threaten serious damage to human welfare or the environment; or acts of war or terrorism which threaten serious damage to the security of the UK are classed as emergencies. For example:
- a fire
- a burst water/gas main
- severe weather (heavy rain fall, extreme heat, snow)
- a building collapse
- an infectious disease outbreak
- a train crash
- a plane crash
- public demonstrations
Hackney is part of the north central London sub regional group (SRG). Membership of the SRG includes emergency services, local authorities, government agencies, health, utilities, voluntary organisations, businesses and the military.
Hackney also hosts the local borough resilience forum (BRF) which includes a more localised representation of the above. BRFs identify and assess local risks that could cause an emergency, such as flooding, pandemic flu and utility failures within the borough. Once they have identified a risk, the chance of that risk occurring and its possible consequences are assessed and the risk is given a score. This information is collated to produce the community borough risk register, which is used to monitor and manage risks, and to inform work priorities for emergency planning teams.