We’re currently introducing a new design and are making sure everything works.

Internet Explorer users

To ensure that you can access all the features of our new site, please install a newer browser, such as Chrome, Edge, Firefox or Opera.

DIY repairs videos

Many of us experience small repair problems from time to time.

We have produced a series of ‘You can do it!’ instructional videos providing you with simple tips on how to carry out minor DIY jobs in your home.

How to change a bathroom light bulb/lamp

What you will need:

  • a secure stepladder
  • a Phillips-head (“crosshead”) screwdriver

What to do if you have no heating

Please note:

  • contact your gas provider is your gas display is off
  • contact the Repairs Centre if the boiler shows a fault code

How to unblock a sink

What you will need:

  • a plunger
  • 2 pieces of cloth

How to unblock a toilet

What you will need:

  • a toilet plunger


  • a mop
  • a plastic bin bag
  • rubber gloves

How to tackle damp and mould in the home

What you will need:

  • specialist mould spray

More information about condensation, damp and mould.

If you’re still experiencing problems, please send a repair request online or get in touch with the Hackney Repairs Contact Centre.

Page updated on: 26 June 2019

Repairs Contact Centre


Opening times

  • Mon to Fri 8am - 7pm; Sat 9am - 1pm