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Council tax exemption scam

If someone visits or calls you and tries to charge you to arrange a council tax reduction or exemption, this is a scam. We don’t charge for this. If this happens to you, note the details of the individuals and don’t hand over any details. Report the incident to the Police on 101.

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What happens if I don’t pay my council tax?

Each year we send you a council tax bill which tells you how much you have to pay and the date your payment is due.

In most cases, your council tax is payable in monthly instalments on the 1st day of each month unless you pay by direct debit where you are allowed a choice of 4 payment dates in the month.

If you get into payment difficulties and you can’t afford to pay your instalments, contact us immediately to see if we can help you.

We don’t promise to be able to help everyone but the quicker you contact us, the better our chances of being able to help.

You can also seek free independent advice from the following organisations:

  • Money Advice Service, tel 0300 500 5000
  • Hackney Citizens Advice Bureau (reception), tel 020 8525 6350
  • Toynbee Hall, tel 020 7247 6943
  • National Debtline, tel 0808 808 4000
  • Step Change, tel 0800 138 1111
  • Hackney Credit Union, tel 020 7729 9218
  • Fair Finance, tel 020 8988 0627

You can also view our money matters and advice page for a range of help and advice on issues that might be affecting you.


Text message and email trial

To help prevent debt, we’ve recently started a trial to send additional text messages and emails to remind customers about paying their council tax, which have a different look to the usual ones sent by us.

The trial will cover a small percentage of customers (mainly those in receipt of council tax reduction). If you’re concerned that a new message you’ve received isn’t genuine, you can contact the council tax team on 020 8356 3154, to confirm the message is genuine.

Page updated on: 4 June 2019

Council tax contact line


Opening times

  • Mon to Fri 9am to 5pm