Commissioning and procurement of adult social care

Commissioning is the process where we identify, buy in and monitor services to meet the needs of residents. The Council spends over £300 million every year on a wide range of goods, works and services to help us provide services to the people in the borough.

What do we commission?

We commission a range of services to meet the needs of vulnerable adults living in Hackney. These include supported housing, mental health services, Telecare, supported employment and meals on wheels. There is a focus on preventative services in order to reduce the number of people requiring support.

Working with providers to provide quality services

We aim to improve the outcomes for residents through the use of local services. We work with providers either through commissioning activity or market development facilitation to ensure that a diverse range of services are available to promote positive outcomes for local people. Outcomes can be defined as goals which a person wants to achieve. For example, to travel independently on public transport could be an outcome for a person receiving services from us. The procurement activity ensures these services are supplied effectively and efficiently.

Reviewing user needs

We consistently review the needs of local people with the involvement of a wide range of partners, including service users and carers to identify any change in needs or the market.

Hackney Partnership Forum

Our learning disability partnership forum meets four times a year to bring together people who use our services, carers, commissioners and other people who work with learning disabled residents to give them a say in decisions about local services.

The forum’s four working groups focus on health, community, where people live, and independence to help us improve local services and make Hackney a better place for learning disabled people.


23 Oct 2019
June 26 2019
20 March 2019

12 December 2018

3 October 2018

11 July 2018

16 May 2018

Provider forum

We hold a provider forum four times a year to share information with local providers.

February 2017 documents

October 2016 documents

Market position statement

Our market position statement is developed for current and potential providers to share local knowledge and inform their service development.

Commissioning and procurement cycle

Commissioning and procurement is an ongoing process with four stages – analyse, plan, do and review – which ensures that services are improved and developed to reflect past experience and current community need.

Implementation plan for adults with autism 2016-17

Our implementation plan for adults with autism provides ways for people with autism and their families and carers to get involved in making sure that the national strategy is implemented locally.

Mailing list

If you would like to contact us or be included on our mailing list for events and news, email

Page updated on: 16 July 2020

Information and Assessment


Hackney Service Centre
1 Hillman Street
E8 1DY


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