If you’re worried about a child or young person

If you feel a child is at immediate risk of harm, it is important to consider whether you need to call the Police on 999 to report your concerns, so that they can take immediate action to keep a child safe where needed. 

Members of the public

To discuss your worries with a social worker, please phone Hackney Children and Families Services First Access Screening Team (FAST) on 020 8356 5500.

  • this telephone line is open between 9am and 5pm Monday to Friday only, excluding bank holidays
  • outside of office hours, if your concerns are urgent, you can call our Emergency Duty Team on 020 8356 2710

Professionals

If a case is already allocated within Hackney Children and Families Services, please contact the child’s allocated unit to discuss your concerns. 

If you are worried about a child who is not open to Hackney Children and Families Services, where you feel your concern is urgent and you need to speak to a social worker to agree a plan of action today, please call FAST on 020 8356 5500.

  • this phone line is open 9am to 5pm Monday to Friday, excluding bank holidays
  • outside of these hours, please contact the Emergency Duty Team on 020 8356 2710

For all other cases, please complete a FAST referral form.

FAST referral form

Information submitted via the form will only be reviewed during office hours.

Please note, it is expected that you will have spoken to the family about the referral you are making to FAST, prior to contacting FAST, in all cases except where it is felt that doing so will place a child at immediate risk of harm.

All decisions in FAST about the most appropriate next steps for a child and family are made in line with the Hackney child and well-being framework.

Page updated on: 18 October 2020