Carer’s assessment

Requesting a carer’s assessment

You may already be aware that we’ve been reviewing services for unpaid adult carers, to improve and develop services that will support and empower you for the future. The new carers service started 1 October 2019.

A key change in the new model will mean that all of the statutory carers’ assessments, reviews and support plans will be delivered by the Council and East London Foundation Trust (ELFT). Hackney and ELFT staff will also provide any required emergency planning.

To request a carer’s assessment, you can either contact our information and assessment team on 020 8356 6262 or email

In addition, Carers FIRST, which has over 20 years experience in delivering services to carers, has been commissioned to provide the prevention, early intervention and outreach service to carers. This includes:

  • information, advice, guidance and signposting
  • proactive outreach
  • acting as the first point of contact for many carers and making referrals for statutory carers assessments if needed
    peer support and carers groups; carers register; carers discount card
  • emergency planning
  • events and training
  • refer carers to the Council and ELFT for an assessment

For more information visit Carers FIRST. You can contact them for advice and assistance on 0300 303 1555 or email:

If you provide regular and substantial care for someone, you can have a carers assessment to discuss the help you need. This can happen even if the person you care for refuses help. You should also be able to contribute to the discussion about the needs of the person you look after. The carer’s views must be recorded within the service user’s assessment.

What is a carer’s assessment for?

A carer’s assessment is your opportunity to talk about your own needs and things that could make caring easier for you. The assessments should be a face-to-face discussion between the carer and the person carrying out the assessment. A carer may ask for the assessment to be carried out in private away from the person being cared for.

An assessment is designed to help you describe your current life and the support which will allow you to have a life of your own. It asks about the support you need and the support you give.

A new national needs assessment framework, including eligibility criteria and a standard for care and support were introduced as part of the Care Act from 1 April 2015. The assessment of your needs will reflect the new framework for carers and what you tell us.

Some things carers need to think about

  • do you get enough sleep?
  • is your health affected in other ways?
  • are you able to get out and about?
  • do you get any time for yourself?
  • are your other relationships affected?
  • are you worried you may have to give up work? Or would you like to think about returning to paid employment
  • are you interested in training or adult education for yourself?
  • is the person you care for getting enough help?

How do I get a carer’s assessment?

To request a carers assessment, you can either contact our information and assessment team on 020 8356 6262 or email

Page updated on: 4 August 2020

Carers FIRST