Make a referral to the STEPS team

We support people that struggle to engage with mainstream services. This might be because of:

  • substance use
  • homelessness
  • criminal justice involvement
  • mental health 

STEPS practitioners typically offer 18 months of support. This gives clients time to establish a strong and trusting relationship with us. 

Consent and collaboration are important to us. We work with the client to help them achieve their personal goals. We can help with:

  • support for housing, benefits and bills
  • accessing psychological and medical treatment 
  • accessing education, training, volunteering or employment
  • building confidence and life skills
  • improving relationships 
  • minimising harms associated with substance use 
  • accessing detox and rehabilitation services
  • immigration matters

Some STEPS practitioners specialise in street homelessness. They work with people who are rough sleeping or with a history of rough sleeping. Our rough sleeping practitioners work across the City of London and Hackney.

Make a STEPS referral

Make a referral to STEPS

Page updated on: 15 April 2025