Safety and security

Get tips for safety and security, including fire and gas safety in your council home. Report anti-social behaviour, noise, nuisance and domestic violence. If you have disagreements with your neighbours, our dispute resolution service could be of help. Also, learn how to avoid falling victim to fraudsters posing as council employees.


Anti-social behaviour

We will investigate all reports of anti-social behaviour and take them seriously. You have the right to live in your home without fear of intimidation, nuisance or harassment.

Hate crime

A hate crime or hate incident is any behaviour that you or someone else believes was motivated by hostility, prejudice or hatred of groups or people based on their physical appearance, religion, disability or sexual orientation.

Domestic abuse

Domestic abuse includes any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members.

Adult and child safeguarding

Mediation service

Mediation is an effective way of resolving disputes between neighbours. It involves an independent third party (a mediator) discussing the problem with everyone involved and helping both sides to come to an agreement. Mediation is confidential, impartial and voluntary.

If you think mediation can help you, contact our Neighbourhood Contact Centre.

Fire safety

Most fires can be avoided taking some precautions. However, if there is a fire in your home or in your housing block, you need to be aware of safety procedures.

Gas safety

If you smell gas or you are worried that carbon monoxide is escaping, contact the National Grid immediately on 0800 111 999 and our Repairs Contact Centre on 020 8356 3691.

Watch out for scams

Our staff sometimes calls you or visits you in your home, for example to discuss payments. Find some tips how to identify fraudsters posing as Council employees.

Page updated on: 6 March 2024