Safety and security

Get tips for safety and security, including fire and gas safety in your council home. Report anti-social behaviour, noise, nuisance and domestic violence. If you have disagreements with your neighbours, our dispute resolution service could be of help. Also, learn how to avoid falling victim to fraudsters posing as council employees.

Anti-social behaviour

We will investigate all reports of anti-social behaviour and take them seriously. You have the right to live in your home without fear of intimidation, nuisance or harassment.

See Report anti-social behaviour – council tenants

Hate crime

A hate crime or hate incident is any behaviour that you or someone else believes was motivated by hostility, prejudice or hatred of groups or people based on their physical appearance, religion, disability or sexual orientation.

See Community safety and enforcement

Domestic abuse

Domestic abuse includes any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members.

See Domestic abuse support

Adult and child safeguarding

• report a concern about an adult
• if you’re worried about a child or young person

Mediation service

Mediation is an effective way of resolving disputes between neighbours. It involves an independent third party (a mediator) discussing the problem with everyone involved and helping both sides to come to an agreement. Mediation is confidential, impartial and voluntary.

If you think mediation can help you, contact our Neighbourhood Contact Centre.

Gas safety

If you smell gas or you are worried that carbon monoxide is escaping, contact the National Grid immediately on 0800 111 999 and our Repairs Contact Centre on 020 8356 3691.

See Gas safety

Managing the water supply to your home

You can manage the water supply to your home through valves in the cold water system. You should familiarise yourself with the location of the valves in your home, so you can turn off the water if a leak or fault develops with one of your appliances. See our Water supply to your home factsheet (google doc).