Residents with additional needs

We define residents with additional needs as: “residents who, due to their personal characteristics, circumstances, or life experiences, may either be currently or permanently less likely or able to achieve equal access to housing services or outcomes when accessing our services.”

Tell us about any personal circumstances that you feel housing services need to take into account when working with you.  

If you need the form in another language or help filling it in, call us on 0208 356 3330 or email We will arrange that for you. 

Tell us about your additional needs

This information will help in many situations. For example, during repairs (giving you more time to answer the door), services for anti-social behaviour (getting an interpreter), or lift breakdowns (helping you with access).

Page updated on: 4 June 2024

Neighbourhood Contact Centre


Opening times

  • Monday, Tuesday, Thursday, Friday – 9am to 5pm (telephone)
  • Wednesday – 9am to 4pm (telephone)