Pay for major works

Pay your major works quickly and easily online.

Pay for major works

Payments are due on or before the 1st of each month, unless we have agreed otherwise or you are paying by direct debit.

Please note new major works payment references were issued to customers in August 2018 and begin 229.

Direct debit

Paying by direct debit will ensure your major works charge is paid automatically and securely on time, every time. You can choose the collection date and frequency.

Payment dates: 3rd, 15th and 23rd of each month.

• download a direct debit form

By phone

Use the automated telephone service to make payments 24 hours a day, 7 days a week.

You will need a debit or credit card and your major works account number.

Call 020 8356 5050

By bank

To pay using online banking, please use the details below:

• bank: Lloyds
• account number: 00634021
• sort code: 30-00-02

You must include your major works account number as the reference.

Hackney self-service payment centre

Pay by debit card, credit card or cash at the Hackney self-service payment centre: 72 Wilton Way, Hackney, London, E8 1BJ

We’re open Monday to Friday 9am to 5pm.

Please note the new address.

Problems paying your bills

If you have problems paying major works bills, you can spread the payment using our payment plans or you can apply for a loan.

Find details in the document below.

• how to pay for major works 

Independent debt advice

• Money Advice Service – provides free, unbiased advice to help everyone make the most of their money. Tel: 0300 500 5000
• Citizens Advice Bureau – provides free independent and confidential advice on legal, financial and other matters. Tel: 0844 499 1195
• Stepchange – provides free debt advice. Tel: 0800 138 1111

Visit Gov.uk for details of other agencies that can help you or contact us.