Personalised permit bays for blue badge holders

Our team will review your application and if you meet the parking eligibility criteria one of our engineers will visit the site to see if there’s a suitable location for the bay. This takes around 2 weeks.

Parking eligibility criteria

You must:

• hold a valid blue badge and live at the address where it’s registered
• be the main driver of the vehicle and it must be registered at the address where the bay is required

The address where the bay is required:

• • must not have off-street parking
  • must be on a public street or an estate we manage

If you’re applying on behalf of a dependent under 18, you must be the main driver of the vehicle and it must be registered at the address where the bay is required. The dependent must:

• hold a valid blue badge
• live at the same address as you

You can also apply if you require a specifically adapted vehicle and hold a valid blue badge – this includes passengers over 18. The passenger must live at the address where the adapted vehicle is registered.

Exceptional circumstances

If you don’t meet the criteria set out above but you think your circumstances might be exceptional, please tell us about your disability – and how it affects your walking and movement – in your application, along with anything else you think is relevant. There’s a page provided at the end of the form.

We’ll review your application and, if appropriate, refer you for a mobility assessment.

We’ll write to you with the outcome of our stage 1 assessment to let you know whether your application will be proceeding to stage 2.

Adult social care will arrange an appointment to carry out an assessment of your mobility. If your mobility meets our threshold your application will go onto stage 3. It takes around a month for a mobility assessment to be conducted.

If you don’t meet the threshold, we won’t be able to install a parking bay.

You have the right to an appeal if you are dissatisfied with the outcome. Your appeal will be heard at a monthly panel meeting.

If your application is rejected, and the appeal is unsuccessful, you can’t reapply for 6 months, unless there is a significant change in your mobility.

We will arrange for a personalised permit bay to be installed. We’re required by law to put out a notice in the local press to let people know we’re installing the bay and give them the chance to comment on the proposal.

If there are no objections, the change is advertised in the local press and the London Gazette.

It takes a minimum of 3 months to complete this process and install a bay.

Personalised permit bays will be signed as unique permit bays and will therefore look different to the current disabled bays that we have in Hackney.

Personalised permit bays (reserved for one specific vehicle)

Personalised permit bays will have this sign adjacent to the bay and will not have any lettering painted on the ground.

Only the one vehicle registered to the bay will be permitted to park within the bay at any time.

General use disabled bays (can be used by all valid blue badge holders)

General use disabled bays will have this sign adjacent to the bay. They will have a marking on the ground alongside the bay that reads disabled.

All valid blue badge holders are permitted to park within these bays.

If you return home to find someone parked in your personalised permit bay you can report the vehicle to us by emailing parking.enforcement@hackney.gov.uk

You can also contact us by phone:

• call 0208 356 8290:
  • Monday to Friday, 9am to 5pm
• call 020 8356 7555:
  • Monday to Friday, 5pm to 7.30pm
  • Saturday, 8am to 7pm
  • Sunday, 8am to 3pm

• if the person a bay is registered to holds a valid blue badge but does not meet the current eligibility criteria for a personal permit bay or does not apply for a personalised permit bay, the bay will remain as a general use disabled bay, which all blue badge holders are permitted to use
• if the person a bay is registered to no longer holds a valid blue badge, the bay may be reassigned or removed
• if the person a bay is registered to no longer lives at the address, the bay may be reassigned or removed
• if the person a bay is registered to holds a blue badge but does not own a vehicle, the bay will be reassigned or removed

• if you applied for and were granted a disabled bay after 12 June 2017 you will be able to request to have the bay personalised without the need for an assessment
• if you applied for and were granted a disabled bay before 12 June 2017 under our old criteria and would like to have the bay personalised, you will need to reapply and be reassessed to see whether or not you meet the new criteria
• if your estate is managed by the Council’s parking services you must be the holder of a valid estate permit before you can apply for a personalised permit bay
• if your estate parking is not managed by the Council’s parking services, you are not eligible to have a personalised permit bay installed
• if you live in a car free development and meet our criteria, you are still entitled to apply for a personalised permit bay

• only one vehicle can be registered to each personalised permit bay
• the registered vehicle must be covered by a valid companion e-badge (if the bay is on-street) or estate resident permit (if you are an estate resident) linked to the bay
• only the vehicle registered to the personalised permit bay is permitted to park within the bay
• you do not need to display your blue badge whilst parked in a personalised permit bay
• your vehicle must be parked correctly within the markings of the bay
• if you find that your personalised permit bay is occupied, you can use your companion e-badge to park in accordance with its terms and conditions
• if you park in a personalised permit bay without a valid companion e-badge or estate resident permit linked to the bay this will result in a penalty charge notice being issued and your vehicle may be relocated

• you must inform the Council of any change of address or vehicle registration
• if you move to a new home within the borough and still require a personalised permit bay, your eligibility may need to be reassessed