Home care providers

Our contracted home care providers

The providers listed below have a contract with the council to provide home care to Hackney residents. We monitor them for quality standards and compliance.

• Aquaflo Care
• Bikur Cholim D’Satmar
• CQC – Care Outlook
• Castle Rock
• Goldsmith Personnel
• Hartwig Care Ltd
• London Care
• North London Bikur Cholim
• Supreme Care

All the providers are registered with the Care Quality Commission who are the regulators for health and social care services.

Call the home care information line

If you get help or care at home funded by the council you can use this number to report:

• missed care worker visits or continuous lateness
• care workers not staying for the agreed time
• not being treated with dignity or respect
• any other concerns about the quality of the care you receive

Call 0800 0731317

The information line is open Mon-Fri, 9am-5pm. You can leave us a voicemail out of hours. Calls are free.

Calls will be dealt with in confidence. Staff will not pass your name to your provider without your consent. Phone line staff will raise your concerns with the agency and ask them to address any problems.

See the Homecare information line leaflet (PDF 100kb).

Arranging home care support independently

If you do not qualify for financial support from the Council, or you use a direct payment, you may wish to arrange home care support independently.

See find support services.

You can also find out about providers and care agencies and view their registration details by visiting the Care Quality Commission (CQC).

Get help with the home care provider payment portal

We’ve introduced a payment portal for our home care providers to: 

• reduce the time and effort spent processing, verifying invoices, and releasing payments
• allow home care providers to view and understand transactions with us
• reduce the number and value of disputed payments

Home care providers are sent a link to access the payment portal via email. The email includes details about how to log in.

If you need additional help, see our payment portal user guide (google doc).

You can also contact us for help with:

• password reset
• unsure how to do something 
• can’t access the portal
• new user account request
• anything else

Get help with the home care provider payment portal