The food hygiene rating scheme helps people choose where to eat out or shop for food by giving them information about the hygiene standards in businesses that sell food.
We inspect businesses and give them a rating of 0-5 to show how closely they meet food hygiene law standards. Food businesses are also given a sticker, which should be displayed on the premises.
Some businesses such as wholesalers and manufacturers are not included in the food hygiene rating scheme.
Right to reply
Businesses have a right to reply to the rating. Replies are displayed at Food Standards Agency - food hygiene ratings.
It tells potential customers about any improvements that may have been made and explains the circumstances our officer found at the time of the inspection. We review comments before they are published and remove offensive or defamatory remarks.
Appeal a rating
If you do not agree that the rating reflects the hygiene standards and management controls found at the time of the inspection, you can appeal.
You have 14 days from the date of receipt of the notification letter to lodge an appeal. We will review your rating and tell you the outcome of your appeal within 7 days.
Request a revisit
If you have made improvements since your last rating, you can request a visit to be re-inspected. You must provide details of the improvements made with your request, including supporting evidence where appropriate.
If we are happy with your supporting evidence and there has been at least 3 months since the last statutory inspection, we will make an unannounced visit.